Rising Star App FAQ

By Rising Star Jun 12, 2014

Hate reading? Watch the Rising Star “How to App” video above. There’s a good chance that it’ll answer many of your questions. Love reading? Good for you - It’s a super valuable life skill. We’ve done our best to answer any questions you might have below.

I WANT TO VOTE! I NEED TO VOTE! HOW DO I GET MY HANDS ON THIS APP?!

We get it - it’s exciting. If you just had this app, you could be a judge on America’s hottest new singing competition. Maybe all your friends already have the app. Maybe they already have a ton of Rising Star inside jokes, and you’re feeling just a bit left out. We feel for you. And that’s why we’ve made it as easy as possible for you to get on board. Just go to iTunes App Store, the Google Play Store, or the Windows Marketplace (depending on which type of phone you have), and search for “Rising Star ABC.” This should bring up the sweet Rising Star App you’ve been hearing so much about. Download it, follow the instructions, and just like that, you’re in on the action.

I’VE DOWNLOADED THE APP. I’VE PLASTERED MY WALL WITH JOSH GROBAN POSTERS. WHAT NEXT?

Once you’ve downloaded the app, you’re only one step away from being an official Rising Star judge (So close, right?!). Now all you need to do is enter the app and register with your valid Facebook or Twitter account. In case you’re new to the internet, Facebook is totally free to use (you can sign up at http://facebook.com by following the onscreen instructions). Same with Twitter (sign up at http://twitter.com by following the onscreen instructions). The only thing left to do is buy one more Josh Groban poster. Just to be safe.

DOES DOWNLOADING THE APP COST MONEY? IF SO, CAN YOU LEND ME, LIKE, TEN BUCKS?

No. Downloading the app is totally free. And please don’t ask us for money - we literally just met.

DOES IT COST MONEY TO VOTE?

No, this isn’t the 1800s. Voting is completely free.

HOW OLD DO YOU HAVE TO BE TO USE THE APP? I’M THIS MANY.

To download, install, access, or use the Application, YOU MUST BE AT LEAST 13 YEARS OLD.  Are you holding up fingers right now? Because that’s really not very helpful. And if you can count your age on two hands, sorry, but you’re too young to use the app.

Additionally, if you are under 18, you must obtain the permission of your parent or legal guardian and the person who pays your mobile phone bills (if different) before you use or access the Application.

 

SAY I DROPPED MY TABLET IN THE TOILET AND FED MY SMART PHONE TO THE CAT - CAN I STILL VOTE WITH MY LAPTOP OR DESKTOP COMPUTER?

First of all, let’s be real: You’re probably going to get a new one soon (no one can live without a phone!).  Sadly, until then, you can’t vote on a laptop or desktop. You can only vote using the Rising Star mobile app. Second of all, and we probably should have put this first, you need to take your cat to the vet immediately. That’s the quickest way to get your phone back so you can keep voting for the next Rising Star.

SO HOW DO I VOTE?

We’re really glad you asked. Because this is what the app is all about. YOU voting. You passing your judgment, LIVE, as the very fate of each contestant hangs in the balance. The app is generally pretty cool, but this is where it gets downright awesome. So, here we go:

First, when the show comes on, make sure you have the app open on your mobile device. This might seem obvious, but we just want to make sure everyone’s on the same page. The next step is to “check in” for each contestant during the 90-second Check-in Period that precedes each performance. Do this by swiping the “Check-In” button to the right. This lets us know you’re present and ready to go!

PLEASE NOTE: If you don’t check-in during the Check-in Period, you won’t be able to vote for that contestant and will have to wait for the Check-In Period to open for the next contestant in order to vote.

Then, once the contestant starts singing, users who have checked in will see a voting screen appear on the app with two buttons: A Blue Arrow for Yes and a Red Arrow for No.

  • To vote in favor of the contestant and keep him or her in the competition, swipe the Blue Arrow from left to right
  • To vote the contestant out of the competition, swipe the Red Arrow from right to left.  
  • You will have approximately 90 seconds to cast your vote. 
  • You can only vote once for each contestant during each performance.  

 That’s it. Now you’re officially ready to fulfill your duties as a Rising Star judge.

WHAT HAPPENS IF I CHECK IN BUT THEN THE PIZZA COMES, OR MY MOM CALLS, OR FOR NO GOOD REASON, I JUST KIND OF ZONE OUT AND FORGET TO VOTE?

Whatever the excuse, you will be counted as a No vote for that contestant. So take the voting seriously, and remember: With great power comes great responsibility.

I AM ON THE WEST COAST.  HOW DO I VOTE?

Any time the show airs on ABC, (wherever you may be), you can use the app to vote along. West Coast viewers should vote along during the West Coast broadcast because a contestant who is voted out during the East Coast broadcast could be saved by West Coast viewers. These contestants are in jeopardy and could use your vote more than ever!

DOES THE AUDIENCE VOTE REALLY COUNT? HOW COULD IT POSSIBLY COUNT??

Yes. It counts. We swear it counts. We swear on the life of the office dog. We have a terrifying number of computers and servers that (so long as they don’t become self-aware) count the audience votes in real time and combine those votes with the experts’ votes to determine whether or not a contestant continues in the competition.

WHAT HAPPENS IF I SHOW UP LATE AND ENTER THE APP IN THE MIDDLE OF THE SHOW? I SWEAR, IT WASN’T MY FAULT - TRAFFIC WAS CRAZY.

If a vote is already in progress, you’ll have to wait for the next performance. But then you’ll be able to check in and vote for the next contestant - along with all of the people who made sure to leave half an hour early to get home on time.

THE SHOW’S ON, AND MY APP WON’T OPEN! HELP! HELP NOW!!

Stay calm. We’ll all get through this together. Try exiting out of the app and opening it again. If there’s a general voting issue, we’ll post instructions on your TV screen, on Facebook, and/or on Twitter. So LIKE us on Facebook (LINK), and follow us on Twitter(LINK). Everything’s going to be okay.

I REALLY DUG THE PERFORMANCES TONIGHT. I’D LOVE TO PLAY THEM DURING MY NEXT COMMUTE, DANCE PARTY, AND/OR SPIN CLASS. ARE THEY AVAILABLE FOR DOWNLOAD?

Yes. Most of the songs performed during the show will be available for purchase. The easiest way to get them is to wait for the “Final Results” screen to appear at the end of the show and click on the “Download Music” button. This will take you to the appropriate music store for your device.

If you missed the final results page, no sweat. Just go to the iTunes, Google Play, or Xbox Music store (depending on what type of device you have), and you’ll be able to purchase the music you’re looking for.

I’M UNDER 18 AND GAVE YOU MY PARENT’S EMAIL SO I CAN HAVE THE CHANCE TO SEE MY PHOTO ON TV. WHEN WILL MY PARENT ACTUALLY GET THE EMAIL AND FORM BECAUSE THEY’RE GETTING SICK OF ME NAGGING THEM.

The emails with the consent forms are sent out on Monday and Wednesday each week. So just be patient until those days to come around. Then nag away and get your parent to send those forms back to us.

I MADE A MISTAKE. I SAID I DIDN’T WANT MY PICTURE ON THE SCREEN, BUT NOW I THINK IT LOOKS REALLY COOL AND WISH I HAD APPROVED MY PHOTO. I FEEL KIND OF SILLY.

Hey, don’t be too hard on yourself. We all make mistakes. Just wait until the “Final Results” screen at the end of an episode. You’ll see a button that says “Approve My Photo.” Click the button, follow the onscreen prompts, and bing, bang, boom, you’re good to go.

I SAID I WANTED MY PICTURE ON THE WALL, BUT NOW I DON’T. WHAT DO I DO?

That’s cool. We’re not offended. Just go to abc.com/risingstar and you will see a “Remove My Photo” button. Follow the link and fill out the document, and we will do our best to make sure your photo is removed from the pool of photos that are eligible to appear in future episodes.

I REGISTERED WITH MY FACEBOOK ACCOUNT.  CAN I ALSO REGISTER WITH MY TWITTER ACCOUNT TOO? I’M JUST A VERY ENTHUSIASTIC PERSON.

We LOVE the attitude, but unfortunately, you can only register with one social media account per device.

WHAT ELSE CAN I DO WITH MY APP?

The most important function of the app is to let you vote for or against contestants during the live show. This is the major reason it even exists. But it also lets you share your vote with your Facebook friends or Twitter followers and at the end of the episode, download songs from the show or approve your photo for use in subsequent episodes. But the app doesn’t just disappear between shows.  Between episodes, you can visit the app lobby for the latest Rising Star news, photos, and clips.

I’M HAVING TROUBLE REGISTERING THROUGH FACEBOOK ON MY IPHONE. IS THERE ANYTHING I CAN DO?

Of course there is! We’re here to help. Just select Facebook from the settings menu. Then choose an account, and make sure you have your password saved. This should solve the problem! You can thank us later. Okay, fine, you can thank us now if you want.

I’M HAVING TROUBLE REGISTERING THROUGH TWITTER ON MY IPHONE. IS THERE ANYTHING I CAN DO?

Yes, it’s easy. Just select Twitter from the settings menu. Then choose an account, and make sure you have a password saved. You should be all set!

THERE’S THIS HUGE DELAY BETWEEN MY APP AND THE TELECAST ON ABC. ARE MY VOTES STILL BEING CONFUSED, OR ARE THEY ENDING UP IN SOME ABYSS DEEP INSIDE THE INTERNET? WHY IS MY TV SO SLOW?

First of all, yes, your votes still count (though we do also send a copy of your vote to the abyss deep inside the internet). Your app is in sync with the actual performances, even if your cable or satellite provider is dragging its feet. So just keep on voting when the app instructs you to, and hopefully your TV will catch up soon!