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What is the ABC app?

The ABC app (formerly WATCH ABC) is your one-stop shop for all the ABC shows you know and love, fresh digital originals you're sure to like, and live TV.

What's in the app? 

FULL EPISODES: Stream full episodes of ABC shows* such as The Bachelor, Black-ish, Modern Family, How To Get Away With Murder, Scandal, General Hospital and more. Or check out Throwback classic hits including My So-Called Life and Dinosaurs. 

DIGITAL ORIGINALS: From laughs to tears, binge-watch full seasons of our, hilarious and touching, ABCd Original series – only in the app! No sign-in required.

CLIPS: Short on time? Check out must-see moments, recipes, or sneak peeks.

WATCH LIVE TV**: Enjoy your favorite ABC shows, local news or major events like the Oscars, LIVE!

*The most recently aired full episodes require a participating TV provider account. Show and episode availability are subject to change. 

**The ABC TV live stream is available with a participating TV provider in Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco. Customers with a DirecTV subscription in the following markets will also be able to watch the ABC live stream: Albuquerque, Boston, Ft. Smith/Fayetteville, Jackson (Mississippi), Kansas City, Milwaukee, Monterey-Salinas, Oklahoma City, Omaha, Pittsburgh, Portland-Auburn (Maine), Savannah and West Palm Beach. If you don't see your area, don't worry! We are continuously working on adding more areas and cities. 

What does ABCd Originals mean?

ABCd Originals is the name for our ABC digital original content that is available on-demand from the app. These series vary in length, some episodes are just a few minutes long!  Whether you're in the mood for laughs or tears or have a few minutes or an hour, this content is fresh, empowering, and modern.

No sign in required. Select ABCd Original content is for mature audiences only.

What does the 'MA' tag on an ABCd Original series indicate?

An ABCd Original series with an 'MA' tag indicates that the content is for mature audiences only. The program is specifically designed to be viewed by adults and therefore may be unsuitable for children under 17.  The program contains one or more of the following: adult content (AC), adult language (AL), graphic language (GL), and/or strong sexual content (SSC). 

Which devices are supported?

We support the following Roku devices:

Roku HD – model 2500X
Roku LT – models 2400X, 2450X, 2700X
Roku 1 - model 2710X
Roku 2 - model 2720X
Roku 2 HD – model 3000X
Roku 2 XD – model 3050X 
Roku 2 XS – model 3100X
Roku 3 – model 4200X
Roku 4 – model 4400R Roku Express (3700)
Roku Express+ (3710)
Roku Premiere (4620)
Roku Premiere+ (4630)
Roku Ultra (4640)

Roku Streaming Stick (Roku Ready Version) - model 3400X
Roku Streaming Stick (Roku Ready Version) - model 3420X
Roku Streaming Stick (HDMI Version) - model 3500X
Roku Streaming Stick (HDMI Version) - model 3600X

Roku TV

What does VERIFY TO WATCH mean?

The lock symbol and VERIFY TO WATCH identifies which content requires you to sign in with a participating TV provider.

The locked episode for many shows will become available to watch without signing in with a participating TV provider 8 days after the episode first airs on TV. For select series, new episodes are available in the app shortly after the episode first airs on TV.

Why am I asked to verify my TV provider?

You must sign in through one of our participating TV providers in order to have access to the ABC live stream and some on demand content.

Is there an extra cost to access the ABC app?
The ABC app is brought to you by your local ABC station and participating TV providers at no additional cost.
Why isn't the live stream available for my location?

The ABC live stream is currently available in the following areas with a participating TV provider: Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco. Customers with a DirecTV subscription in the following markets will also be able to watch the ABC live stream: Albuquerque, Boston, Ft. Smith/Fayetteville, Jackson (Mississippi), Kansas City, Milwaukee, Monterey-Salinas, Oklahoma City, Omaha, Pittsburgh, Portland-Auburn (Maine), Savannah and West Palm Beach. 

The ABC live stream for your local station is determined by your physical location. You must be located within each available station's local viewing area and must verify your participating TV provider account for access to the ABC live stream in your area. It's included with your TV subscription services. Program substitutions may apply.

Why doesn't the live stream match what's on my live TV broadcast?

The content programming in the ABC live stream may differ from what's on your TV screen. Program substitutions may apply.

What if my TV provider is not listed?

We are continually adding new cable, satellite, and other TV providers. Go to abc.com/activate and enter the activation code from your device to view if your TV provider is participating in our service.

What if I forgot my TV provider's username and/or password?

Please visit your participating TV provider's website to register for a username and password. Or give your participating TV provider a call for more information.

What if my TV provider and internet provider aren't the same? Which one do I use?

Please sign in using your TV provider account info, not your internet provider account info.

How do I activate my device and verify my TV provider?

Select any content with a lock symbol or go to Settings > Verify your TV Provider to prompt the activation instructions.

You will receive step by step instructions to verify your account by using any computer or mobile device. The console will provide you with a unique activation code that you will need in the verification process.

Follow the steps below to verify your account:

1. Visit the link provided in the activation instructions.

2.  Enter the code from your console screen into your computer or mobile device.

3. Select your TV provider.

4. Login with your TV provider.

5. If your sign in is successful, your full episode playback or live stream will play automatically.

If the activation code doesn't work, the code has expired. To receive a new code, select "Get New Code". 

Once you have the new code, follow the steps above to activate.

Will I be required to sign-in each time?

In most cases, there is no need to re-enter your verification credentials. Some TV providers may require you to re-verify your account after a pre-determined time period.

How do I sign out?

To sign out, follow the steps below:

1. Go to Settings in the ABC app
2. Select Sign Out

Please note that if you sign out, you will have to repeat the activation process the next time you access the live stream and some on demand content.

Video playback stalls or is choppy.

Playback should not stop or stall under normal circumstances; however, video delivery may be disrupted during periods of network congestion, poor Internet connections, or when too many Internet connected devices are connected at the same time.

Please try one or all of the following:

1. Select the rewind button to activate the rewind scrubber back in time several minutes in the on demand program timeline
2. Close the app and open it again
3. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time
4. Plug your Roku into a wire connection instead of using Wi-Fi
5. Restart your Roku as a last resort

If the problem persists please contact us via our online feedback form.

Is there a Customer Service number I can call?

Yes, for video playback and other technical issues: 1-800-230-0229.

For questions and feedback related to ABC shows: 1-818-460-7477.

Is the ABC app available outside the U.S.?

The ABC app is only available if you're physically located within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa and U.S. Virgin Islands).

Why am I getting an "Out of the country" error message?

The ABC app is only available if you're physically located within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa and U.S. Virgin Islands).

Also, you may not to access the ABC app via an anonymous proxy IP address. Please use our online feedback form to submit a ticket if you're incorrectly getting an "Out of the country" message.

I can't find the episode that I was watching anymore.

The episode or program may have expired and is no longer available on our app. If it has expired, we unfortunately no longer have the rights to distribute it.

Is there a schedule feature?

If you have verified with your TV provider and have access to the live stream of your local ABC station, you can view the schedule of your local ABC station by following these steps:

  1. Watch live stream in full screen mode (if you are not already watching in full screen select the live stream thumbnail in the top right of the screen to enter full screen mode)
  2. Press up on your remote or your game controller
  3. Select "View Schedule"
  4. By pressing right on your remote or game controller you can scroll through the schedule of the next 24 hours of live programming on your local ABC station
How do I continue watching an episode from where I left off?

There are 2 ways to resume an episode from where you left off:

  1. Go to the Home Screen and scroll down to Continued Watching. Here you'll be able to continue watching your latest 4 videos.
  2. Navigate to the show or movie and select the desired episode.
Is closed captioning available?

Closed captioning is available for all video-on-demand (VOD) full episodes. For "Live" programming, most shows have closed captioning available.

For any issues regarding closed captioning, the best way to contact us is to use our online form to submit a ticket. Alternatively, you can contact Han Kim, Disney ABC Digital Media, at digitalclosedcaptioning@abcsupport.zendesk.com. Please include "Closed Captioning" in the subject of your email.

You may also contact us by phone at 818-483-6537 or by mail at 2300 West Riverside Drive., Burbank, CA 91506. Please note that this is for closed captioning inquiries only.

What is the My List feature?

With My List, it's easy for you to keep track of your favorite shows. 

Simply select one of your favorite shows, add it to My List, and the series will be saved under the My List section of your home screen in the ABC app. Now it's even easier to find the shows that you watch often and get back to watching them quickly!

What is an ABC Account?

Creating an ABC Account allows you to personalize and enhance your viewing experience. With an account, you can:

Save your favorite shows to My List

Continue watching where you left off

Sync your preferences across devices

Enjoy access to one account that works across ESPN, Disney, Freeform, & ABC News.

ABC Accounts are only available within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

How do I log in & log out of my ABC Account?

To Register for, or Login to your ABC Account:

  1. Select "Account" from the Homescreen.
  2. Select CREATE AN ACCOUNT or SIGN IN.
  3. Follow the directions provided to create an account or sign in.

To Sign Out of your ABC Account:

  1. Select "Account" from the Homescreen.
  2. Select SIGN OUT.
  3. Confirm you would like to Sign Out of your ABC Account.

Where can I use my ABC Account?

Your ABC Account can be used to login to ABC.com, and other Disney websites, apps, and TV streaming apps, like Disney.com, ESPN, Freeform, and ABCNews.

Why can't I sign in to my ABC Account?

Your ABC Account can be used to login to ABC.com, and other Disney websites, apps, and TV streaming apps, like Disney.com, ESPN, Freeform, and ABCNews.

How do I access my ABC Account details?

To view or update your ABC Account details, please access the Account page on ABC.com at http://abc.go.com/account

How do I change my ABC Account password?

To change your ABC Account password, visit the sign-in page and click "Forgot Password?". You should then receive an email with a link to reset your password. If you do not receive a password reset email, please check your spam folder. Otherwise, consider whether your ABC Account is registered to a different email address, Facebook account, or Google account, and try signing in again.

How do I change the email address associated with my ABC Account?

At this time, users may not change the email address associated with their ABC Account. If you wish to use a different email address, please create a new ABC Account.

What is My List?

My List provides you with an easy way to keep track of your favorite shows, along with quick access to Continue Watching where you left off. Simply select one of your favorite shows, add it to My List, and the series will be saved under the My List section of your home screen on ABC.com, iOS, tvOS, and Roku devices.

Sign up for an ABC Account to make the most of your My List on ABC.com. Sync your shows, and Continue Watching across Mac or PC.
How do I add or remove a show to My List?

To add or remove a show from your My List:

  1. Navigate to the show's detail screen
  2. Select "ADD TO MY LIST / "REMOVE FROM MY LIST"
  3. If selecting "ADD TO MY LIST", the show will be added to My List.
  4. If you selecting "REMOVE FROM MY LIST", the show will be removed from My List.
Why did a show automatically appear in My List?

After watching three or more episodes of particular show, that show will be automatically added to your My List.

How do I Continue Watching an episode from where I left off?

You can always start episodes, movies, and specials from where you left off so long as they remain available to stream. If you're on the Roku device you started watching on, or on a device where you've signed into your ABC Account, there are a few ways to resume from where you left off: 

From the Home Screen:

  1. Scroll down to Continue Watching; here you'll find the last 10 episodes, movies, and specials that you haven't finished watching.
  2. Tap on a thumbnail to Continue Watching from where you left off.

From the Show Details Screen:

  1. Select the Search option from the top of the home screen
  2. On the Search screen, start typing the name of the show you want to watch
  3. When you've located your show, select the thumbnail and let the show detail screen load
  4. On the show's detail screen, select the thumbnail for the specific the video you want to Continue Watching where you left off.
How do I remove episodes from Continue Watching?

Episodes will remain in the Continue Watching list until you have completed watching the episode, or until the episode is no longer available on ABC. You also have the option to clear everything from your continue watching by:

  1. Select Account from the top navigation
  2. Go to Settings
  3. Select CLEAR HISTORY
Does the ABC app support Apple iCloud syncing between iOS & tvOS devices?

Yes, the ABC apps for supported iPhone, iPod, iPad, and AppleTV devices supports Apple iCloud for syncing between iOS 9.0+ & tvOS 9.0+ connected devices.