FAQs
feedback
  1. Top Questions
  2. Verify TV Provider
  3. Full Episode Viewing
  4. Live Stream Viewing
  5. Video Playback Issue
  6. Player Features
  7. ABC Programming
  8. Facebook Comments
Top Questions
  1. Where can I watch my ABC shows?

    Stream full episodes of ABC's hit shows like The Bachelor, Dancing with the Stars, General Hospital, Scandal, Grey's Anatomy, black-ish, Modern Family, Jimmy Kimmel Live! and more on your television, ABC.com or the WATCH ABC app.

  2. What can I find on ABC.com?

    FULL EPISODES: Watch full episodes of current* ABC hit shows such as The Bachelor, Scandal, Quantico and Fresh Off The Boat.

    CLIPS: Short on time? Check out must-see moments, recipes, or sneak peeks.

    WATCH LIVE TV**: Enjoy your favorite ABC shows and marquee events like the NBA Finals or the Oscars LIVE!

     *The most recently aired full episodes require a participating TV provider account. Show and episode availability are subject to change.

    **The ABC TV live stream is available with a participating TV provider in Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco. Customers with a DirecTV subscription in the following markets will also be able to watch the ABC live stream: Albuquerque, Boston, Ft. Smith/Fayetteville, Jackson (Mississippi), Kansas City, Milwaukee, Monterey-Salinas, Oklahoma City, Omaha, Pittsburgh, Portland-Auburn (Maine), Savannah and West Palm Beach. 

  3. What is the WATCH ABC app?

    The WATCH ABC app is your one-stop shop for all the ABC shows* you know and love and live TV**. With the app, you can view full episodes and the ABC network live on smartphones, tablets, your computer and over-the-top devices. It puts access to the network right into your hands - at home or on-the-go.

    Where can I download the WATCH ABC app?

    • On supported Apple devices by downloading the WATCH ABC app from the App Store 
    • On Apple TV
    • On Amazon Fire TV (Fire TV generation 1 that was released in 2014)
    • On supported Android devices by downloading the WATCH ABC app from the Google Play store
    • On supported Kindle Fire tablets by downloading the WATCH ABC app from the Amazon Appstore
    • On Roku
    • On XBOX 360

    *The most recently aired full episodes require a participating TV provider account. Show and episode availability are subject to change.

    **The ABC TV live stream is available with a participating TV provider in Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco. Customers with a DirecTV subscription in the following markets will also be able to watch the ABC live stream: Albuquerque, Boston, Ft. Smith/Fayetteville, Jackson (Mississippi), Kansas City, Milwaukee, Monterey-Salinas, Oklahoma City, Omaha, Pittsburgh, Portland-Auburn (Maine), Savannah and West Palm Beach.

  4. What is the lock symbol? and VERIFY TO WATCH label?

    The lock symbol and VERIFY TO WATCH label identifies which episodes require you to sign in with a participating TV provider. The locked episode for many shows will become available to watch without signing in with a participating TV provider 8 days after the episode first airs on TV.

  5. Is there an extra cost?

    ABC.com and the WATCH ABC app are brought to you by your local station and participating TV providers at no additional cost. It's included in your TV subscription service. 

    Program substitutions may apply for live programming.

  6. When do new episodes get added?

    New episodes of our current on-air series are typically added the day after they air on TV.

  7. Which mobile devices are supported? Are the apps free to download?

    The WATCH ABC app is free to download and is available on the following mobile devices.

    Apple mobile devices with iOS 8.0 or above:

    • iPad, iPad mini, iPhone, iPod touch.

    Android / Kindle tablets:

    • Kindle Fire (2nd Gen), Kindle Fire HD 7.0", Kindle Fire HD 8.9"
    • Google Nexus 7" & 10"
    • Samsung Galaxy Tab 2 7" & 10.1"
    • Samsung Galaxy Note 8" & 10.1"
    • Download the WATCH ABC app on the Amazon Appstore for Android or Google Play Store. Other tablets with Android 4.0+ may also work. 

    Android Phones:

    • Google (LG) Nexus 4
    • HTC One
    • Samsung Galaxy SII, SII, S4
    • Samsung Galaxy Note, Note 2

    Apple TV (2nd generation and above)

    Amazon Fire TV

    Roku

    Xbox 360


    Devices not supported:

    If your device has the supported version of Adobe Flash listed in our system requirements, you may find that our site works in your mobile browser, but we do not support devices not listed and cannot guarantee that the WATCH ABC app will work as intended on your device.

  8. What are the minimum system requirements?

    ABC.com requires these minimum system requirements for viewing on a computer:

    1. You must have a high speed Internet connection with consistent download speeds of 1.5 Mbps or better.
    2. You must have Adobe Flash Player 10.2 or above installed.
    3. You must enable Javascript and accept cookies.

    Windows
    1. 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
    2. Microsoft® Windows® XP (32-bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32-bit), Windows Vista® (32-bit), Windows 7 (32-bit and 64-bit)
    3. Internet Explorer 9.0+, Mozilla Firefox 8.0+, Google Chrome 17.0+, Safari 5.0+
    4. 128MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory

    Mac OS
    1. Intel Core™ Duo 1.33GHz or faster processor
    2. Mac OS X v10.6 or v10.7
    3. Safari 5.0+, Mozilla Firefox 8.0+, Google Chrome 17.0+
    4. 256MB of RAM; 128MB of graphics memory

    Linux
    Not officially supported at this time

    For the WATCH ABC live stream, we require that you enable location detection on your browser.

  9. Can I watch content on ABC.com and the WATCH ABC app if I'm outside the U.S.?

    ABC.com and the WATCH ABC app content is only available if you're physically located within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

Verify TV Provider
  1. What is a TV provider?

    A TV provider is the company you pay in order to get your television service, like a cable company, a satellite company or a telco (also called a telecommunications company). 

    To view participating TV providers available in your area and sign in, select an episode with the "VERIFY TO WATCH" label or select the "watch live" section.

    If your TV provider is not listed, don't worry. We're working hard to add more providers in the near future and you can still watch several episodes without signing in.

    If you have additional questions, please contact us via our online feedback form: http://abc.go.com/feedback.

  2. What does "VERIFY" mean? How do I "VERIFY"?

    "VERIFY" is the process of signing in to your current TV provider account with a username and password.

    To verify, you must have an account with a participating TV provider and select the "watch live" tab or a full episode/clip with the "VERIFY TO WATCH" label and lock symbol. You will be prompted to sign in.

  3. Do I have to sign in every time I use ABC.com?

    In most cases, there is no need to re-enter your verification credentials. Some TV providers may require you to re-verify your account after a pre-determined time period. And remember, you can access several full episodes and clips without signing in.

  4. What if I forgot or don't have a username and password?

    Please visit your participating TV provider's website to register for a username and password. Or give your participating TV provider a call for more information.

  5. What if my TV provider and Internet provider aren't the same? Which one do I use?

    You should use the username and password for your participating TV provider.

  6. Does ABC access my participating TV provider account information?

    We do not access your username, password, email address, or any other information about your participating TV provider account.

  7. If I have a participating TV provider at home and already verified my information, but travel to another place, can I always view the live stream?

    Geographic restrictions may apply.

    TV providers and live streaming vary by location. In some cases, your participating TV provider may not be available in your destination. Or the local station in your area is not yet included in the live stream.

  8. If I have a participating TV provider in my area and can access the live stream, can I always view the latest, aired episode on-demand?

    Geographic restrictions may apply.

    In some cases, your participating TV provider does not support all on-demand features even though you can access the live stream.

  9. How do I sign out?

    Select the menu tab in the top right corner and then select "My Profile" where you will be able to sign out.

  10. How do I view participating TV providers that are currently available?

    Below is a full list of participating TV providers. We're working hard to add more providers in the near future and you can still watch several episodes without signing in. To always view the latest list , download the ABC app and select an episode with the "VERIFY TO WATCH" label or select the "watch live" section. If you have additional questions, please contact us via our online feedback form.

    List of participating TV providers: 3 Rivers Communications, Access Montana, AcenTek, Acme Communications, Advanced Cable Communications, Algona Municipal Utilities, All West Communications, Allen's Communications, Alliance Communications, ALLO Communications, Alpine Communications, American Broadband, American Community Networks, American Warrior Networks, Andycable, Antietam, Arkwest Communications, Armstrong, Arvig, Ashland Home Net, Astound, ATC Broadband, ATC Communications, Atlantic Broadband, Atlantic Telephone Membership Corp., ATT U-verse, Baldwin Telecom, Inc., Ballard TV, Bardstown Cable TV, Bay Country Communications, Bay Creek Communications, Beaver Creek Cooperative Telephone, Beaver Valley Cable, Bee Line Cable, BEK TV, BELD, Ben Lomand Connect / BLTV, BendBroadband, BEVCOMM, Big Sandy Broadband, Blue Ridge Communication, Brandenburg Telephone Co., Bristol Tennessee Essential Services, Broadstripe, BTC Communications, BTC Vision – Nahunta, Buckeye CableSystem, Bulloch Telephone Cooperative, Burlington Telecom, Butler-Bremer Communications, BVU Optinet, C Spire, C Spire SNAP, Cable Services Inc., Cable TV of East Alabama, Cable TV of Stanton, CableAmerica, CableONE, Cam-Tel Company, Camellia Communication - Hayneville Telephone, Cameron Communications, Canby Telcom, CapRock Tv, Carnegie Cable, CAS Cable, CASSCOMM, CC Communications, CDE Lightband, Cedar Falls Utilities, Celect-Bloomer Telephone Area, Celect-Bruce Telephone Area, Celect-Citizens Connected Area, Celect-Elmwood/Spring Valley Area, Celect-West WI Telephone Area, CentraCom, Central Scott/CSTV, CenturyLink Prism, Chaparral CableVision, Chariton Valley Communication Corporation, Inc., Charter Spectrum, Chatmoss Cablevision, Cherokee Communications, Chesapeake Bay Communications, Cim-Tel Cable, LLC., Cincinnati Bell Fioptics, Citizens Cablevision - Floyd, VA, Citizens Cablevision, Inc., Citizens Fiber, Citizens Telephone Corporation, CityLink, CL Tel, Clarence Telephone and Cedar Communications, Clear Choice Communications, Click! Cable TV, CLICK1.NET, CML Telephone Cooperative Association, CNS, Co-Mo Connect, Coast Communications, Coaxial Cable TV, Cobalt TV (Mid-State Community TV), Colo Telephone Company, Columbia Power & Water Systems, Columbus Telephone, ComLink, Communications 1 Cablevision, Community Communications Company, Comporium, ComSouth Telesys, Consolidated, Consolidated Communications, Conway Corporation, Coon Valley Telecommunications Inc, Cox, Craw-Kan Telephone, Crestview Cable Communications, Cross TV, Crosslake Communications, CTC - Brainerd MN, Cunningham Telephone & Cable, D & P Communications, Dakota Central Telecommunications, Delcambre Telephone LLC, Delta Telephone Company, DiamondNet, Direct Communications, DIRECTV, Dish, Docomo Pacific, Doylestown Cable TV, DTC, DTC Cable (Delhi), Dumont Telephone Company, Duo County Telecom, Eagle Communications, East Arkansas Cable TV, Easton Utilities, EATEL Video, LLC, Emery Telcom Video LLC, Empire Access, Endeavor Communications, Enhanced Telecommunications Corporation, enTouch, Enventis, EPB Fiber Optics, EPB Smartnet, EPlus Broadband, ETC, Etex Communications, F&B Communications, Falcon Broadband, FamilyView CableVision, Farmers Mutual Telephone Company, Fayetteville Public Utilities, Fibrant, Fidelity Communications, Flint River Communications, Foothills Broadband, Frankfort Plant Board, Franklin Telephone Company, Frontier Communications, FTC, FTCtv, Full Channel, Inc., Garden Valley-GVTV, Gardonville Cooperative Telephone Association, GBT Communications, Inc., GCI, Giant Communications, Glasgow EPB, Glenwood Telecommunications, GLW Broadband Inc., Golden West Cablevision, Google Fiber, Grande Communications, Great Plains Communications, Greenlight, Gridley Cable Inc, GTA, GTI TV, GVTC, Haefele TV Inc., Halstad Telephone Company, Hargray, Harlan Municipal Utilities, Hart Communications, Hawaiian Telcom, HBC, Heart of Iowa Communications Cooperative, Hickory Telephone Company, Highland Communication Services, Hilliary Communications, Hinton CATV Co., Home Telecom, Home Town Cable, HomeTel Entertainment, Inc., Hood Canal Communications, Hope - Prescott Cable TV, Horizon Cable TV, Inc., Hotwire Communications, HTC Communications Co, HTC Communications Co. - IL, HTC Communications, Inc. - IA, HTC Digital Cable, Huxley Communications, ImOn Communications, Independence Telecommunications, Inland Networks, Innovative Cable TV St Croix, Innovative Cable TV St Thomas-St John, Inside Connect Cable, Inter Mountain Cable, Interstate Telecommunications Coop, Irvine Cable, iTV-3, K2 Communications, Kalida Telephone Company, Inc., Kalona Cooperative Telephone Company, KMTelecom, KPU Telecommunications, Kuhn Communications, Inc., LangCo, Laurel Highland Total Communications, Inc., Liberty Cablevision of Puerto Rico, Limestone Cable/Bracken Cable, Litestream, LivCom, LocalTel Communications, Long Lines, Longview - Kilgore Cable TV, Lost Nation-Elwood Telephone Co., LPC Connect, Lumos Networks, LUS Fiber, Madison Communications, Madison County Cable Inc., Mahaska Communication Group, Marne & Elk Horn Telephone Company, McClure Telephone Co., MCTV, Mediacom, Merrimac Communications Ltd., MetroCast, Metronet, MHTC, MI-Connection, Mid-Hudson Cable, Mid-Rivers Communications, Midcontinent Communications, Midstate Communications, Milford Communications, Minford TV, Mitchell Telecom, MLGC, Morris Broadband, Mountain Telephone, MTA Communications, LLC, MTC Cable, MTC Technologies, MTCC, MTCO Communications, Mulberry Telecommunications, Murray Electric System, MUS FiberNET, Muscatine Power & Water, myEVTV.com, NDTC, Nebraska Central Telecom, Inc., Nelsonville TV Cable, Nemont, New Hope Telephone Cooperative, NewWave Communications, Nex-Tech, NICP, NineStar Connect, NKTelco, NNTV, Nortex Communications, North Central Telephone Cooperative, North State, Northland Communications, Northwest Communications, Norwood Light Broadband, Nsight Telservices, Ntec, NU-Telecom, NuLink, OmniTel Communications, OneSource Communications, Opelika Power Services, OpenBand, OptiLink, Optimum, OPTURA, Orbitel, OTEC Communication Company, Packerland Broadband, Palmetto Rural Telephone Cooperative, Inc, Panora Telco/Guthrie Center Communications, Park Region Telephone & Otter Tail Telcom, Partner Communications Cooperative, Paul Bunyan Communications, Pembroke Telephone Company, Peoples Rural Telephone Cooperative, PES Energize, Philippi Communications System, Phonoscope Cable, Pine Bluff Cable TV, Pineland Telephone Cooperative, Pinpoint Communications, Pioneer Communications, Pioneer DTV, Plateau Telecommunications, PLWC, PMT, Polar Cablevision, Pottawatomie Telephone Co., Premier Communications, PSC, PTCI, QCOL, Quality Cablevision, Radcliffe Telephone Company, Rainbow Communications, Rainier Connect, Ralls Technologies, Randolph Telephone, RC Technologies, RCN, Red River Communications, Reedsburg Utility Commission, Reliance Connects - Oregon, Reserve Telecommunications, Resort TV Cable, River Valley Telecommunications Coop, RMA Broadband & Cable TV, Rock Port Cablevision, RTC Communication Corp, RTC-Reservation Telephone Coop., RTEC Communications, S&T, Santel, SCI Broadband-Savage Communications Inc., Scottsboro Electric Power Board, SELCO, Service Electric Broadband, Service Electric Cable TV and Comm, Service Electric Cablevision, Shentel, Sherwood Mutual Telephone Association, Inc., Silver Star Communications, Sjoberg's Inc., SKT, SkyBest TV, Smithville Communications, Solarus, South Central Rural Telephone Cooperative, South Holt Cablevision, Inc., South Slope Cooperative Communications, Spanish Fork Community Network, Spencer Municipal Utilities, Spillway Communications, Inc., SRT, Star Communications, STRATA Networks, Suddenlink, Summit Broadband, Sumner Cable TV, Surry TV/PCSI TV, Sweetwater Cable Television Co, Swiftel, Tahlequah Cable TV, TCT West, Inc., TDS, Tele-Media Company, The Community Agency, Trenton TV Cable Company, Tri County Communications Cooperative, TriCounty Telecom, TrioTel Communications, Inc., Troy Cablevision, Inc., TruVista, TSC, Tullahoma Utilities Board, TVC Cable, TVision, Twin Lakes, Twin Valley, Union Telephone Company, United Communications - TN, United Communications, United Services, US Sonet, USA Communications, USA Communications/Shellsburg, IA, Valley TeleCom Group, Valley Telecommunications, Valparaiso Broadband, ValuNet, Vast Broadband, Venture Communications Cooperative, Inc., Verizon, Vernon Communications, Vicksburg Video, Vision Communications, Volcano Vision, Inc., VolFirst / BLTV, VTel, VTX1, Vyve Broadband, Wabash Mutual Telephone, Waitsfield Cable, Walnut Communications, Wave Broadband, Webster-Calhoun Cooperative Telephone Association, West Alabama TV Cable, West Carolina Communications, West Central Telephone Association, West River Cooperative Telephone Company, WesTel Systems, Western Iowa Networks, Whidbey Telecom, White County Cable TV, Wiatel, Wilson Communications, Windstream, Windstream Kinetic TV, Winnebago Cooperative Telecom Association, WOW!, WTC, WTC Communications, Inc., Xfinity, Yadtel Telecom, Zito Media.

Full Episode Viewing
  1. How do I watch the newest full episodes?

    To watch the newest episodes, sign in with your participating TV provider username and password. All you have to do is select your participating TV provider from the list, sign in with your username and password, and start watching.

    You can also watch several episodes without signing in. Check out "shows" from the menu for all available episodes.

  2. If I have a participating TV provider in my area and can access the live stream, can I always view the newest full episode of current ABC on-air series?

    Geographic restrictions may apply.

    In some cases, your participating TV provider may not support all on-demand features even though you can access the live stream.

  3. Where can I watch full episodes if I don't have a participating TV provider account?

    If you don't have a subscription with a participating TV provider, you can still see several recent episodes on ABC.com or the ABC app. You only need to sign in to view the newest episodes for select on-air shows.  

    Many new episodes are also available for purchase on iTunes, Amazon Instant Video or with a subscription to Hulu Plus.

    On-demand viewing through a set-top box provider is another way to catch up on recently aired episodes.

Live Stream Viewing
  1. What if I can verify to watch full episodes with my participating TV provider, but I can't view the live stream?

    The ABC live stream is currently available in only select geographic areas with more on the way.

  2. Where is the live stream available?

    The ABC live stream is currently available in the following markets: Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco with a participating TV provider. Customers with a DirecTV subscription in the following markets will also be able to watch the ABC live stream: Albuquerque, Boston, Ft. Smith/Fayetteville, Jackson (Mississippi), Kansas City, Milwaukee, Monterey-Salinas, Oklahoma City,  Omaha, Pittsburgh, Portland-Auburn (Maine), Savannah and West Palm Beach. You must be located within each available station's local viewing area and must verify your participating TV provider account for access to the ABC live stream in your area. It's included with your TV subscription services. Program substitutions may apply

    The ABC live stream for your local station is determined by your physical location. You must access the ABC live stream within each available station's local viewing area. Although it's currently available in select U.S. cities, we are working to make it available to all of our viewers. 

  3. If I have a participating TV provider at home and already verified my information, but travel to another place, can I always view the live stream?

    Geographic restrictions may apply.

    TV providers and live streaming vary by location. In some cases, your participating TV provider isn't available in your destination. Or the local station in your destination is not yet included in the live stream.

  4. Why doesn't the live stream match what's on my live TV broadcast?

    The content programming in the ABC live stream may differ from what's on your TV screen. Program substitutions may apply.

  5. Why can't I get the live stream?

    The live stream may not be available in your geographic area. Or your TV provider isn't participating just yet. We're working hard to add more areas and participating TV providers in the near future.

Video Playback Issue
  1. What are the minimum system requirements?

    You need to have the following minimum computer system requirements in order to play videos:

    1. A high speed Internet connection with sufficient download speeds of 1.5 Mbps or better.
    2. Adobe Flash Player 10.2 and above.

    Windows
    1. 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
    2. Microsoft® Windows® XP (32-bit), Windows Server® 2003 (32-bit), Windows Server 2008 (32-bit), Windows Vista® (32-bit), Windows 7 (32-bit and 64-bit)
    3. Internet Explorer 8.0 and above, Mozilla Firefox 8.0 and above, Google Chrome 17.0 and above, Safari 5.0 and above
    4. 128MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory

    Mac OS
    1. Intel Core™ Duo 1.33GHz or faster processor
    2. Mac OS X v10.6 or v10.7
    3. Safari 5.0 and above, Mozilla Firefox 8.0 and above, Google Chrome 17.0 and above
    4. 256MB of RAM; 128MB of graphics memory

  2. Why isn't my video playing?

    Here are a few things you can try to fix the situation. 

    1. Confirm that your computer or device meets our minimum system requirements. 
    2. Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Your Wi-Fi or mobile signal indicator does not correlate to your download speed. There are a number of web sites where you can conduct a free "Internet speed test." 
    3. Check to see if you can view videos from other sites.
    4. Refresh your browser or close your browser or app and re-open it.
    5. Close other computer applications that may be open at the same time.
    6. Clear cache and cookies on your browser, and try again.
    7. Restart your device and try again.

    If none of the suggestions above solved your problem, please contact us via our online feedback form.

  3. Video playback stalls or is choppy.

    Make sure you have a good connection for the best video viewing experience. Sometimes you may experience issues if the network is congested, your connection is weak, or when you have too many apps open at the same time.

    Please try one or all of the following:

    1. Confirm that your computer or device meets our minimum system requirements. 
    2. Check your Internet download speed. Internet download speeds should be 1.5 Mbps or better. Your Wi-Fi or mobile signal indicator does not correlate to your download speed. There are a number of web sites where you can conduct a free "Internet speed test". Do an Internet search.
    3. Refresh your browser and try again.
    4. Drag the rewind scrubber back in time several minutes in the program timeline.
    5. Close other computer applications that may be open at the same time, which can drain memory or processing power.
    6. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time.
    7. Restart your device and try again.

    If none of the suggestions above solved your problem, please contact us via our online feedback form.

  4. I'm getting an Adobe Flash shared objects error message.

    The Adobe Flash shared objects error message occurs when your Flash storage settings are either too limited or set to "None." In order to resolve this issue, follow these steps:

    1) Navigate to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
    1. Uncheck the box "Never Ask Again"
    2. Use the slider to increase your storage settings to "Unlimited"
    3. Check the box "Allow third-party Flash content to store data on your computer."

    2) Navigate to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
    1. Select "entitlement.auth.adobe.com" and uncheck the box "Never Ask Again"
    2. Use the slider to increase your storage settings to "Unlimited"

    3) Reload the ABC page that you were on.

  5. How do I install or upgrade the Adobe Flash Player?

    On the computer, our video player requires Adobe Flash 10.2 or above. Download the free Adobe Flash plug-in on Adobe's website.

    http://get.adobe.com/flashplayer

  6. Why do I need to enable Javascript? How do I do this?

    ABC.com uses Javascript to improve your viewing experience. Javascript allow us to give you a more robust user interface, which is a fancy way of saying it makes things easier & better when it comes to the way you interact with the content.

    To Enable Javascript – Instructions depending on your browser:

    Google Chrome
    1. Select Chrome in the menu bar.
    2. Choose Preferences.
    3. Click "Show advanced settings…" at the bottom of the browser.
    4. Click Content Settings in the "Privacy section."
    5. Select Allow all sites to run JavaScript in the 'JavaScript' section.
    6. Click Done to update.

    Mozilla Firefox (mac)
    1. Select Firefox in the menu bar.
    2. Choose Preferences.
    3. Choose Content from the top navigation.
    4. Select the checkbox next to Enable JavaScript.

    Internet Explorer
    1. Select Tools from the top menu.
    2. Choose Internet Options.
    3. Click on the Security tab.
    4. Click on Custom Level.
    5. Scroll down until you see the section labeled "Scripting."
    6. Under "Active Scripting," select Enable and click OK.

    Apple Safari 
    1. Open the Safari menu on your browser's toolbar.
    2. Choose Preferences.
    3. Choose Security.
    4. Select the checkbox next to Enable JavaScript.

  7. Why do I have to accept cookies? How do I do this?

    We use cookies to tell you what's new since your last visit, and to store your login info so that you don't have to enter it every time you visit. 

    Enable Cookies – Instructions depending on your browser:

    Internet Explorer
    1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
    2. Click Network and Internet
    3. Click the Internet Options icon.
    4. Select the Privacy tab.
    5. Click Advanced.
    6. Select ""Override automatic cookie handling"" under the ""Cookies"" section in the Advanced Privacy Settings window.
    7. Select the ""Accept"" or ""Prompt"" option under ""First-party Cookies.""
    8. Select the ""Accept"" or ""Prompt"" option under ""Third-party Cookies."" (If you select the ""Prompt"" option, you'll be asked for approval every time a website attempts to send you a cookie.)
    9. In the Internet Options window, click OK to exit.

    Mozilla Firefox for Windows
    1. Click Settings.
    2. Click Privacy in the top panel.
    3. Set "Firefox will:" to "Use custom settings for history."
    4. Check the box next to "Accept cookies from sites" to enable cookies.
    5. Click OK.

    Mozilla Firefox for Mac
    1. Select Firefox from the menu bar
    2. Select Preferences.
    3. Click Privacy.
    4. Set "Firefox will:" to "Use custom settings for history."
    5. Check the box next to "Accept cookies from sites" to enable cookies.

    Google Chrome for Windows
    1. Click the Tools menu.
    2. Click Settings.
    3. Click "Show advanced settings…" at the bottom of the browser.
    4. Click Content settings in the "Privacy" section.
    5. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to ""Block all third-party cookies without exception.""
    6. Click Done to update.

    Google Chrome for Mac
    1. Select Chrome in the menu bar.
    2. Choose Preferences.
    3. Click "Show advanced settings…" at the bottom of the browser.
    4. Click Content settings in the "Privacy" section.
    5. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to ""Block all third-party cookies without exception.""
    6. Click Done to update.

    Apple Safari
    1. Select Safari in the menu bar.
    2. Select Preferences.
    3. Click Privacy in the top panel.
    4. Under "Block cookies" select "From third parties and advertisers."

  8. Why am I getting an "Out of the country" error message?

    ABC.com and the ABC app content are only available if you're physically located within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

    Also, you will not be able to access ABC.com or the ABC app via an anonymous proxy IP address. Please use our online feedback form to submit a ticket if you're incorrectly getting an "Out of the Country" message.

  9. Is there a Customer Service number I can call?

    For questions and feedback related to ABC shows: 1-818- 460-7477.

    For video playback and other technical issues: 1-800-230-0229.
Player Features
  1. Can I resume playing a full episode video from where I left off?

    Yes, if you're on the same computer and internet browser, the player will automatically remember where you left off and allow you to resume the video you were watching.

    Select "my profile" to see your viewing history and resume your video, if it has not expired.

  2. I can't find the episode that I was watching anymore.

    The episode or program may have expired and is no longer available on our site. If it has expired, we unfortunately no longer have the rights to distribute it online.

  3. How do I clear my viewing history?

    It's easy to do – just click the "Clear All" button in the "my profile" tab.

  4. How can I watch videos in full screen?

    Full Screen viewing is available. To get into Full Screen mode, move your mouse over the video player and the player controls should appear. Click the icon on the far right in the player controls, which should expand the player to full screen.

    When in Full Screen mode you can exit by clicking the icon again. The player control bar will disappear after a few seconds once the mouse has been inactive. To get the player control bar to re-appear just move the mouse. Another way to get out of Full Screen mode is to click the ESC key on your computer.

  5. Can I stream my iOS device to my Apple TV using AirPlay?

    Yes, AirPlay on Apple TV is currently supported.

  6. Can I stream my device to my TV using Chromecast?

    Chromecast is currently supported on Chrome (for Windows and Mac) and Android smartphones and tablets.

  7. Is closed captioning available?
    Closed captioning is available for all video-on-demand (VOD) full episodes. Select the "CC" icon on the player controls to turn on or off closed captioning. 
     
    For the ABC live stream, most shows have closed captioning available.

    For any issues regarding closed captioning, the best way to contact us is to use our online form to submit a ticket. Alternatively, you can contact Han Kim, Disney ABC Digital Media, atDigitalClosedCaptioning@abcplayersupport.com. Please include "Closed Captioning" in the subject of your email. 

    You may also contact us by phone at 818-962-4096 or by mail at 2300 West Riverside Drive., Burbank, CA 91506. Please note that this is for closed captioning inquiries only.
ABC Programming
  1. How can I find the ABC programming TV schedule?

    From a desktop, go to http://abc.go.com/schedule.

    From the ABC app, click the "Schedule" tab to see what's on.

  2. Where do we send fan mail to our favorite ABC stars? And can we get autographed photos?

    All fan mail and requests for autographed photos are best sent directly to the show production companies. If your show is not listed, please send to:

    [Name of Show]
    P.O. Box 3000
    Neenah, WI 54957

    Please refer to the list below to find your favorite shows.

    20/20
    147 Columbus Ave.
    New York, NY 10023

    America's Funniest Home Videos
    P.O. Box 4333
    Hollywood, CA 90078

    The Bachelor/Bachelorette
    Next Entertainment / AND Syndicated
    10200 Riverside Dr. Suite 200
    Toluca Lake, CA 91602

    Betrayal
    1438 N. Gower Street, Box #70
    Los Angeles, CA 90028

    Castle
    Raleigh Studios
    Clune Building, 2nd floor
    5300 Melrose Ave.
    Hollywood, CA 90038

    The Chew
    Chew Productions
    125 West End Avenue
    7th Floor
    New York, NY 10023

    Dancing With the Stars
    c/o CBS Television City
    7800 Beverly Blvd.
    Bungalow #1
    L.A., CA 90036

    General Hospital
    4151 Prospect Ave.
    TV Center
    Los Angeles, CA 90027

    Good Morning America
    147 Columbus Ave.
    New York, NY 10023

    Grey's Anatomy
    Production Office
    4151 Prospect Ave.
    Los Angeles, CA 90027

    Jimmy Kimmel Live
    6834 Hollywood Blvd.
    Hollywood, CA 90028

    Last Man Standing
    4020 Radford Ave.
    Bungalow 17
    Studio City, CA 91604

    The Middle
    411 N. Hollywood Way
    Bldg. 29R
    Burbank, CA 91505

    Modern Family
    10201 W. Pico Blvd.
    Bldg. 69
    Los Angeles, CA 90035

    Nightline/This Week
    1717 DeSales St. NW
    Washington, DC 20036

    Once Upon a Time
    Stage 49 Ltd.
    2400 Boundary Road
    Burnaby, BC V5M 3Z3
    Canada

    Scandal
    FTP Productions
    1438 Gower St, Box 85
    Hollywood, CA 90028

    Shark Tank
    Mark Burnett Productions
    3000 Olympic Blvd
    Santa Monica, CA 90404-5073

    The View
    320 West 66th St.
    New York, NY 10023

    What Would You Do?
    147 Columbus Ave.
    New York, NY 10023

    World News with Diane Sawyer
    47 West 66th St.
    New York, NY 10023

Facebook Comments
  1. Disclaimer

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  2. Is a Facebook account required in order to comment on ABC.com?

    You must have a Facebook account to add a comment on certain sections of ABC.com. You can easily create an account here. Note that some public computers or workplaces may restrict access to Facebook, which in turn would limit your ability to post a comment from that location.

  3. Can I report an abusive comment?

    Certainly. We strive for a civil discussion, and users can flag any comment that is offensive by clicking on the "X" in the upper right corner of each post. This allows you to either 'Report an Abuse' or 'Mark as Spam', prompting Facebook moderators to review the message and determine whether or not it meets standards. The comment will be removed from your view. Facebook tracks abuse reports and automatically bans users who are consistently abusive.

  4. Will my Facebook friends also see my comments?

    By default, any comment you post on ABC.com via Facebook also will appear on your Facebook account (e.g., timeline, news feed) as a public comment (meaning your Facebook friends and other Facebook users will be able to see it). If you prefer that a given message not appear on your Facebook account, simply uncheck the 'Post to Facebook' box adjacent to each comment module before posting your comment. That option is not available when replying to another user's comment (if you reply to another user's comment, your reply will appear on that user's Facebook account, whether or not he/she is your friend on Facebook).

  5. How much can other ABC commenters see from my Facebook profile?

    People will see personal information you have made public on Facebook (e.g., school, work, current city, date of birth). You can adjust certain personal information revealed with your comment by using the standard Facebook privacy settings, located here. On Facebook, you can access your Privacy settings and adjust all categories to your level of comfort, although you will not be able to prevent your Facebook name and profile photo from appearing with your comment.

  6. Can I delete my comment after it's posted?

    Yes, hover over the comment and click the 'pencil', then click 'delete', then click 'confirm'. More details here: https://www.facebook.com/help/105443102880679/ Note: Deleting a comment on ABC.com will remove it from both ABC.com and Facebook. To remove it from Facebook only (and leave it publicly visible on ABC.com), delete the comment on Facebook. You may choose 'hide from timeline' on Facebook to prevent other Facebook users from seeing your comment on Facebook.

  7. Can I edit a comment?

    Not at this time. However, you can delete and repost.

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