FAQs
feedback
  1. Top Questions
  2. TV Provider Account
  3. Video Playback Issue
  4. Full Episode Viewing
  5. Live Streaming
  6. Player Features
  7. Content Questions
  8. Mobile Apps
  9. Search
  10. My ABC Account
  11. ABC News App
Top Questions
  1. Where can I watch my ABC shows?

    Watch full episodes of ABC's hit shows like The Bachelor, Dancing with the Stars, General Hospital, The Good Doctor, Grey's Anatomy, black-ish, Modern Family, Jimmy Kimmel Live!, and more at ABC.com, on your AppleTV, FireTV, Roku, or AndroidTV, or the ABC mobile apps for iOS & Android. You can also stream live TV to enjoy your favorite ABC shows, local news or major events like The Oscars, LIVE!**

    * The most recently aired full episodes may require a participating TV provider account. Show and episode availability subject to change.

    ** The ABC TV live stream is available with a participating TV provider in Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco. Customers with a DirecTV subscription in the following markets will also be able to watch the ABC live stream: Albuquerque, Boston, Ft. Smith/Fayetteville, Jackson (Mississippi), Kansas City, Milwaukee, Monterey-Salinas, Oklahoma City, Omaha, Pittsburgh, Portland-Auburn (Maine), Savannah and West Palm Beach. If you don't see your area, don't worry! We are continuously working on adding more TV providers and cities.

  2. Who can access ABC shows, ABC.com and the ABC app?

    Anyone physically located in the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands) with access to a broadband internet connection, and a supported web browser, mobile, or streaming TV device. If you subscribe to ABC through one of our participating TV providers (and your subscription is in good standing). you have access to additional content.

    These services are not available to anyone outside the U.S or its territories. If you believe that you're incorrectly getting an "Out of the Country" message, please submit feedback through one of the options below.

    For iOS & Android Mobile: through the feedback form located in the ACCOUNT > HELP section of this app.

    For Web: through the feedback form located at http://abc.go.com/feedback.

    For AppleTV: through the feedback form located at http://abc.go.com/appletv/feedback.

    For FireTV: through the feedback form located at http://abc.go.com/firetv/feedback.

    For AndroidTV: through the feedback form located at http://abc.go.com/androidtv/feedback.

    For Roku: through the feedback form located at http://abc.go.com/roku/feedback

  3. Can I watch content on ABC.com and the ABC app if I'm outside the U.S.?

    No - ABC.com and the ABC mobile & TV streaming app content are  only available if you're physically located within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

  4. What is the ABC app?

    The ABC app is a single destination to enjoy your ABC shows on your schedule. With the app, you can watch full episodes of ABC shows you know and love and stream live TV on smartphones, tablets, your computer and over-the-top devices. It puts access to the network right into your hands - at home, or on-the-go.

  5. Where can I download the ABC app?
    • On supported web browsers by visiting ABC.com.

    • On supported Apple devices by downloading the ABC app from the Apple App Store.

    • On supported Android devices by downloading the ABC app from the Google Play Store.

    • On supported Kindle Fire tablets by downloading the ABC app from the Amazon Appstore.

    • On supported Amazon FireTV devices by downloading the ABC app from the Amazon Appstore.

    • On supported Roku devices Roku by downloading the ABC app from the Channel Store.

  6. Is the ABC app free to download?

    ABC.com is free to visit, and the ABC app (available on supported mobile, tablet, and TV streaming devices) is free to download.

    Some content on ABC.com, and the ABC apps may require verifying your TV provider account to watch. Data rates may apply.

  7. Which Web browsers are supported?

    ABC.com works best on the following web browsers:

    • Apple Safari 10.0 or higher

    • Google Chrome 66.0 or higher

    • Mozilla Firefox 60.0 or higher

    • Microsoft Windows Internet Explorer 11.0 or higher

    • Microsoft Windows Edge 40.0 or higher

    • Google Chrome for Android 66.0 or higher

  8. Which Apple devices are supported?

    The ABC app is compatible with the following Apple devices:

    • iPhone: 5s or newer

    • iPod Touch: 6th Generation

    • iPad: mini 4, or newer, Air, or Air 2, any iPad Pro model

    • AppleTV: 3rd Generation or newer

    Visit the App Store on your iPhone, iPod, iPad or AppleTV to determine if your device is compatible and download the ABC app. The ABC app requires these minimum system requirements for Apple devices:

    1. You must have a high speed Internet connection with consistent download speeds of 1.5 Mbps or better.

    2. You must be using an Apple mobile device with iOS 9.0 or above, or an AppleTV with tvOS 9.0 or above.

    3. You must download and install the ABC app from the Apple App Store.

  9. Which Android devices are supported?

    Visit the Google Play Store on your Android Phone, Tablet, or AndroidTV to determine if your device is compatible and download the ABC app.The ABC app requires these minimum system requirements for Android devices:

    1. You must have a high speed Internet connection with consistent download speeds of 1.5 Mbps or better.

    2. You must be using an Android mobile device or AndroidTV with Android 5.0 or above.

    3. You must download and install the ABC app from the Google Play Store.

  10. Which Amazon devices are supported?

    Visit the Amazon Appstore on your Kindle Tablet or FireTV to determine if your device is compatible and download the ABC app.The ABC app requires these minimum system requirements for Amazon mobile devices:

    1. You must have a high speed Internet connection with consistent download speeds of 1.5 Mbps or better.

    2. You must be using an Amazon Kindle Tablet or FireTV with Fire OS 5.0 or above.

    3. You must download and install the ABC app from the Amazon Appstore.

  11. Which Roku devices are supported?

    The ABC channel is compatible with the following Roku devices:

    • Roku HD – model 2500X

    • Roku LT – models 2400X, 2450X, 2700X

    • Roku 1 – model 2710X

    • Roku 2 – model 2720X

    • Roku 2 HD – model 3000X

    • Roku 2 XD – model 3050X

    • Roku 2 XS – model 3100X

    • Roku 3 – model 4200X

    • Roku 4 – model 4400R

    • Roku Express – models  3700X, 3900X

    • Roku Express + – model 3710X, 3910X

    • Roku Premiere – model 4620X

    • Roku Premiere + – model 4630X

    • Roku Ultra – models 4640X, 4660X

    • Roku Streaming stick models 3400X, 3420X, 3500X, 3600X, 3800X, 3810X

    • Roku TV

    Visit the Channels selection on your Roku device to determine if your device is compatible and download the ABC channel.

  12. Can I stream my device to my TV using Chromecast?

    Yes, Chromecast is currently supported on Apple iPhone, iPod, and iPad, and Android phone & tablet device, as well as on google Chrome web browser for Windows and Mac.

  13. Can I stream my device to my Apple TV using AirPlay?

    Yes, AirPlay is currently supported on Apple iPhone, iPod, and iPad, and Safari web browser for Mac.

  14. How do I access full episodes on demand?

    ABC.com & the ABC apps on mobile, tablet, and connected TV devices  feature hundreds of full episodes from your favorite shows, movies, and specials. Many of these episodes are free to watch while others require verifying your participating TV provider account.

    If you have not yet verified your participating TV provider, full episodes have the lock symbol or VERIFY TO WATCH label. episodes can be found on the homepage of ABC.com, the home screens of the ABC apps, and in the shows section.

    If you have already verified your participating TV provider, all episodes are unlocked to view, and streaming will begin playing back in your web browser, mobile, tablet, or TV streaming device.

  15. When do new episodes get added to ABC.com & the ABC apps?

    New episodes are typically added the day after they air on TV. Access to the most recently aired full episodes may require verifying your participating TV provider account. The locked episode for many shows will become available to watch without verifying a participating TV provider account 8 days after the episode first airs on TV.

    The lock symbol, and Verify to Watch label identify which episodes require you to verify your participating TV provider account. 

  16. I can't find the episode that I was watching anymore.

    The episode or program may have expired and is no longer available on ABC.com, or on the ABC mobile & TV streaming apps. If it has expired, we unfortunately no longer have the rights to distribute it online.

  17. Where is live streaming available?

    The ABC live stream is currently available in the following areas with a participating TV provider: Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco.

    Customers with a DirecTV subscription in the following markets will also be able to watch the ABC live stream: Albuquerque, Boston, Ft. Smith/Fayetteville, Jackson (Mississippi), Kansas City, Milwaukee, Monterey-Salinas, Oklahoma City, Omaha, Pittsburgh, Portland-Auburn (Maine), Savannah and West Palm Beach.

    ABC live streaming is included with your TV subscription service. The ABC live stream for your local station is determined by your physical location. You must be located within each available station's local viewing area and must verify your participating TV provider account for access to the ABC live stream. Program substitutions may apply.

  18. Why doesn't the live stream match what's on my live TV broadcast?

    The content programming in the ABC live stream may differ from what's on your TV screen. Program substitutions may apply.

  19. How do I turn of Closed Captioning?

    Closed Captioning (CC) is available for all video-on-demand (VOD) full episodes. Most live streaming programming also has Closed Captioning available.

    Follow these steps below to turn Closed Captioning ON or OFF:

    1. During playback, select the "speech bubble" icon at the bottom of the player window.

    2. Navigate to the Closed Captioning "cc" button option.

    3. Select ON to display captions, select OFF to remove captions.

    4. Select SETTINGS to make visual modifications to how your closed captions will appear.

    For issues regarding Closed Captioning, you may contact ABC via the Feedback form located at http://abc.go.com/feedback.

    You may also contact Han Kim, Disney ABC Digital Media, at DigitalClosedCaptioning@abcsupport.zendesk.com. Please include "Closed Captioning" in the subject of your email.

    You may also contact ABC by phone at (818) 483-6537 or by mail at 2300 West Riverside Drive., Burbank, CA 91506. Please note that this is for closed captioning inquiries only.

  20. How do I contact ABC Customer Service?

    You may contact customer service via phone, or through the feedback form located at http://abc.go.com/feedback.

    For questions and feedback related to ABC shows: 1-818-460-7477.

    For video playback and other technical issues: 1-800-230-0229.

TV Provider Account
  1. What is a TV provider?

    A TV provider is the company you pay in order to get your television service, like a cable company, a satellite company, or a telco (also called a telecommunications company).

    To view participating TV providers available in your area, and to link your TV provider account, visit ABC.com, or the ABC mobile, tablet, and TV streaming apps and select any episode with the lock symbol, VERIFY TO WATCH label or the LIVE section. If your TV provider is not listed, don't worry; we're working hard to add more TV providers in the near future, and you can still watch hundreds of full episodes without verifying a TV provider account.

    If you have additional questions, please contact us via the method described below for the device you use to watch ABC content. 

    For iOS & Android Mobile: through the feedback form located in the ACCOUNT > HELP section of this app.

    For Web: through the feedback form located at http://abc.go.com/feedback.

    For AppleTV: through the feedback form located at http://abc.go.com/appletv/feedback.

    For FireTV: through the feedback form located at http://abc.go.com/firetv/feedback.

    For AndroidTV: through the feedback form located at http://abc.go.com/androidtv/feedback.

    For Roku: through the feedback form located at http://abc.go.com/roku/feedback

  2. Why am I asked to verify, sign in, or link my TV provider?

    In order to access the ABC live stream, and some on-demand content, you must verify your participating TV provider account.

  3. What does the lock symbol or Verify to Watch mean on shows & episodes?

    The lock symbol, and Verify to Watch label identify which episodes require you to link your participating TV provider account. Locked episodes for many shows will become available to watch without verifying your participating TV provider account 8 days after the episode first airs on TV.

  4. Does ABC access my participating TV provider account information?

    ABC does not access your username, password, email address, or any other information about your participating TV provider account.

  5. Do I need to verify my TV provider account every time I use the ABC app?

    In most cases, there is no need to re-enter your TV provider username & password after the first time you sign in. Some TV providers may require you to re-verify your account after a predetermined time period.

  6. What if I forgot my TV provider username of password?

    If you have forgotten your TV provider username or password, you can retrieve your account information directly from your TV provider's help and support site. You can also register for a new user ID from your TV provider on their support site.

    For additional help with your TV provider account, please contact your TV provider by phone.

  7. How do I sign out of my TV provider?

    On ABC.com:

    To sign out, follow the steps below:

    1. Select Account in the top navigation.
    2. Select option to SIGN OUT [TV provider].
    3. Confirm that you want to sign out by selecting SIGN OUT.
    4. Please note that if you sign out, you will have to repeat the activation process the next time you access the live stream and some on demand content.

    On Mobile & Tablet:

    To sign out, follow the steps below:

    1. Go to the ACCOUNT section in the ABC app.
    2. Select option for MANAGE.
    3. On the TV provider screen, select the option to SIGN OUT.
    4. Please note that if you sign out, you will have to repeat the activation process the next time you access the live stream and some on demand content.

    On a streaming device:

    To sign out, follow the steps below:

    1. Go to the Account section in the ABC app.
    2. Select option for TV provider.
    3. On the TV provider screen, select the option to SIGN OUT.
    4. Please note that if you sign out, you will have to repeat the activation process the next time you access the live stream and some on demand content.
  8. If I have a participating TV provider, and can access the live stream, can I always view the latest episode on-demand?

    Geographic restrictions may apply. In some cases, your participating TV provider may not support all on-demand features even though you can access the Live stream.

  9. If I have a participating TV provider at home, but travel to another place, can I always view the live stream?

    Geographic restrictions may apply. TV providers and live streaming vary by location. In some cases, your participating TV provider may not be available in your destination. Or the local station in your area is not yet included in the live stream.

  10. What if my TV provider and Internet provider aren't the same? Which one do I use?

    On demand & live streaming on ABC.com and the ABC apps require linking your TV provider. If your TV provider is different than your internet provider, please use your TV provider username & password, and not your internet provider.

  11. How do I view participating TV providers?

    To view the latest list of participating TV providers,visit ABC.com, or the ABC app on mobile, tablet, or TV streaming device, and select an episode with the Lock symbol or VERIFY TO WATCH label. You can also go to the LIVE section.

    Below is a full list of participating TV providers. We are continually adding new cable, satellite, and other TV providers. If your TV provider is not listed below, don't worry: we're working hard to add more providers in the near future, and you can still watch hundreds of full episodes without verifying a TV provider account.

    Participating TV Providers:

    3 Rivers Communications, ALLO Communications, AT&T U-verse, ATC Broadband, ATC Communications, Access Montana, AcenTek, Acme Communications, Adams Cable Service, Albany Mutual Telephone, Algona Municipal Utilities, All West Communications, Allen's Communications, Alliance Communications, Alpine Communications, American Broadband, American Broadband Missouri, American Community Networks, American Warrior Networks, Amherst Telephone Company/Tomorrow Valley Com, Andycable, Antietam, Arkwest Communications, Armstrong, Arthur Mutual Telephone Company, Arvig, Ashland Home Net, Astound, Atlantic Broadband, Atlantic Telephone Membership Corp., Ayersville Communications, BEK Communications, BELD, BEVCOMM, BOLT Fiber Optic Services, BTC Communications, BTC Vision - Nahunta, BVU Optinet, Baldwin Telecom,  Inc., Ballard TV, Bardstown Cable TV, Bay Country Communications, Beach Cable, Beaver Creek Cooperative Telephone, Beaver Valley Cable, Bee Line Cable, Beehive Broadband, Bellevue Municipal Cable, Ben Lomand Connect / BLTV, BendBroadband, Benton Cablevision, Big Sandy Broadband, Bledsoe Telephone Cooperative, Bloomingdale Communications, Blue Ridge Communication, Blue Stream, Blue Valley Tele-Communications, Brandenburg Telephone Co., Bristol Tennessee Essential Services, Broadstripe, Buckeye Broadband, Bulloch Telephone Cooperative, Burlington Telecom, Butler-Bremer Communications, C Spire, C Spire SNAP, CAS Cable, CASSCOMM, CC Communications, CDE Lightband, CL Tel, CLICK1.NET, CML Telephone Cooperative Association, CNS, COMPAS X-STREAM, CP-TEL, CTC - Brainerd MN, CTI Fiber, CTV-Beam \u2013 East Alabama, Cable Co-op, Cable Services Inc., Cable Systems, CableAmerica, CableONE, CableSouth Media 3, Cam-Tel Company, Camellia Communication - Hayneville Telephone, Cameron Communications, CapRock Tv, Carnegie Cable, Carolina Mountain Cablevision, Catalina Broadband Solutions, Cedar Falls Utilities, Celect-Bloomer Telephone Area, Celect-Bruce Telephone Area, Celect-Citizens Connected Area, Celect-Elmwood/Spring Valley Area, Celect-Mosaic Telecom, Celect-West WI Telephone Area, CentraCom, Central Arkansas Telephone Cooperative Cable TV, Central Scott/CSTV, CenturyLink Prism, Chaparral CableVision, Chariton Valley Communication Corporation,  Inc., Charter Spectrum, Chatmoss Cablevision, Cherokee Communications, Chesapeake Bay Communications, Chesnee Communications, Cim-Tel Cable, LLC., Cincinnati Bell Fioptics, Citizens Cablevision - Floyd, VA, Citizens Cablevision, Inc., Citizens Fiber, Citizens Mutual, Citizens Telephone Corporation, City Of Monroe, City of Hawarden dba HITEC, CityLink, Citynet, Clarence Telephone and Cedar Communications, Clear Creek Communications, Click! Cable TV, Co-Mo Connect, Coast Communications, Cobalt TV (Mid-State Community TV), Columbia Power & Water Systems, ComSouth Telesys, Comcast XFINITY, Communications 1 Cablevision, Community Cable & Broadband, Community Communications Company, Complete Communication Services, Comporium, Consolidated, Consolidated Communications, Continuum, Conway Corporation, Coon Rapids Municipal Utilities, Coon Valley Telecommunications Inc, Cooperative Telephone Company, Country Cablevision, Inc., Cox, Craw-Kan Telephone, Crestview Cable Communications, Cross TV, Crosslake Communications, Cunningham Telephone & Cable, D & P Communications, DIRECTV, DIRECTV NOW, DIRECTV PUERTO RICO, DISH, DRN, DTC, DTC Cable (Delhi), Dakota Central, Darien Communications, Delcambre Telephone LLC, DiamondNet, Direct Communications, Direct Link, Docomo Pacific, Doylestown Cable TV, Dumont Telephone Company, Dunkerton Telephone Cooperative, Duo County Telecom, EATEL Video, LLC, EATEL \u2013 Westside, ECTA, EPB Fiber Optics, EPB Smartnet, EPlus Broadband, ETC, Eagle Communications, East Arkansas Cable TV, Easton Velocity, ElbertonNET, Emery Telcom Video LLC, Emily Cooperative Telephone Company, Empire Access, Endeavor Communications, Enhanced Telecommunications Corporation, Etex Communications, F&B Communications, FJ Communications, FTC, FTCtv, Falcon Broadband, FamilyView CableVision, Farmers Mutual Telephone Company, Fayetteville Public Utilities, Fibrant, Fidelity Communications, Flint River Communications, Foothills Broadband, Forsyth CableNet, Frankfort Plant Board, Franklin Telephone Company, Frontier Communications, Full Channel,  Inc., Fusion Media, GBT Communications, Inc., GCI, GLW Broadband Inc., GTA, GTI TV, GTel, GVTC, Garden Valley-GVTV, Gardonville Cooperative Telephone Association, Genuine Telecom, Giant Communications, Gigabit Minnesota, Glasgow EPB, Glenwood Telecommunications, Golden West Cablevision, Google Fiber, Grande Communications, Grantsburg Telcom, Great Plains Communications, GreatWave Communications, Greenlight Community Broadband, Gridley Cable Inc, HBC, HTC Communications Co. - IL, HTC Communications, Inc. - IA, HTC Digital Cable, Haefele TV Inc., Halstad Telephone Company, Hardy Telecommunications, Inc., Hargray, Harlan Municipal Utilities, Hart Communications, Hartelco TV, Hawaiian Telcom, Heart of Iowa Communications Cooperative, Heartland Technology, Hickory Telephone Company, Highland Communication Services, Highland Media, Hilliary Communications, Hinton CATV Co., Home Telecom, Home Town Communications, HomeTel Entertainment, Inc., Hood Canal Communications, Hope - Prescott Cable TV, Horizon Cable TV, Inc., Horizon Chillicothe Telephone, Hotwire Communications, Hulu, I3 Broadband, ImOn Communications, Independence Telecommunications, Industry I-Net, Inland Networks, Inside Connect Cable, Integra Telecom, Intelliwave Broadband, Inter Mountain Cable, Interstate Telecommunications Coop, Iron River Co-Op TV, Irvine Cable, Jaguar Communications, Jefferson Telecom, K2 Communications, KMTelecom, KPU Telecommunications, Kalida Telephone Company, Inc., Kalona Cooperative Telephone Company, Kaptel, Keystone Communications, Kuhn Communications, Inc., LHTC Broadband, LISCO, LPC Connect, LUS Fiber, Lakeland Communications, Lavalle Telephone Cooperative, Inc., Layer3 TV, Lehigh Valley Cooperative Telephone, Liberty Cablevision of Puerto Rico, Limestone Cable/Bracken Cable, Lincolnville Communications, Litestream, LocalTel Communications, Long Lines, Longview - Kilgore Cable TV, Lonsdale Video Ventures, LLC, Lost Nation-Elwood Telephone Co., Lumos Networks, Lycom Communications, MCTV, MHTC, MIDTEL, MINET, MLGC, MTA Communications, LLC, MTC Cable, MTC Communications/McDonough Telephone Coop, MTC Technologies, MTCC, MTCO Communications, MUS FiberNET, Madison Communications, Madison County Cable Inc., Mahaska Communication Group, Marne & Elk Horn Telephone Company, MaxxSouth Broadband, McClure Telephone Co., Mediacom, Merrimac Communications Ltd., MetroCast, Metronet, Mid-Hudson Cable, Mid-Rivers Communications, Midco, Midstate Communications, Milford Communications, Minford TV, Mitchell Telecom, Mon-Cre TVE, Morris Broadband, Mountain Telephone, Mountain Village Cable, Mulberry Telecommunications, Murray Electric System, Muscatine Power & Water, NCC, NDTC, NICP, NKTelco, NNTV, NTS Communications, NU-Telecom, NVC, Nebraska Central Telecom,  Inc., Nelsonville TV Cable, Nemont, New Hope Telephone Cooperative, New Visions, NewWave Communications, Nex-Tech, NineStar Connect, Nortex Communications, North Central Telephone Cooperative, North State, Northland Communications, Northwest Communications, Norvado, Norwood Light Broadband, Nsight Telservices, Ntec, NuLink, OPTURA, OTEC Communication Company, Olin Telephone Company, OmniTel Communications, OneSource Communications, Opelika Power Services, OpenBand, OptiLink, Optic Communications, Optimum, Orbitel, OzarksGo, PES Energize, PLWC, PMT, PSC, PTCI, Packerland Broadband, Palmetto Rural Telephone Cooperative, Panora Telco/Guthrie Center Communications, Park Region Telephone & Otter Tail Telcom, Partner Communications Cooperative, Pathway, Paul Bunyan Communications, Pembroke Telephone Company, Peoples Rural Telephone Cooperative, Phonoscope Cable, Pine, Pine Belt Communications, Inc., Pine Bluff Cable TV, Pineland Telephone Cooperative, Pinpoint Communications, Pioneer Broadband, Pioneer Communications, Pioneer DTV, Plant TiftNet, Inc., Plateau Telecommunications, Playstation VUE, Polar Cablevision, Pottawatomie Telephone Co., Premier Communications, QCOL, Quality Cablevision, RC Technologies, RCN, RS Fiber, RTC Communication Corp, RTC Communications / Daviess Martin, RTC Digital Television, RTC-Reservation Telephone Coop., RTEC Communications, Radcliffe Telephone Company, Rainbow Communications, Rainier Connect, Ralls Technologies, Randolph Communications, Red River Communications, Reedsburg Utility Commission, Reliance Connects - Oregon, Reserve Telecommunications, Resort TV Cable, Reynolds Cable, Richland Grant Telephone Cooperative, Inc., Ripley Cable, Ritter Communications, River Valley Telecommunications Coop, Rock Port Cablevision, Rocket Fiber, S&T, SC Telco, SCI Broadband-Savage Communications Inc., SELCO, SKT, SRT, STC Hills, STE, STRATA Networks, STaC-Tv, San Bruno Cable TV, Sandhill, Santel, Scottsboro Electric Power Board, Scranton Telephone Company, Service Electric Broadband, Service Electric Cable TV and Communications, Service Electric Cablevision, Shentel, Sherwood Mutual Telephone Association, Inc., Silver Star Communications, Sister Lakes Cable, Sjoberg's Inc., Skitter TV, Skitter TV \u2013 Galva, SkyBest TV, Smithville Communications, Solarus, South Central Rural Telephone Cooperative, South Holt Cablevision, Inc., South Slope Cooperative Communications, Spanish Fork Community Network, Spencer Municipal Utilities, Spillway Communications, Inc., Stanley Cablevision, Star Communications, Suddenlink, Summit Broadband, Sumner Cable TV, Surry TV/PCSI TV, Swayzee Communications, Sweetwater Cable Television Co, Swiftel Communications Inc., TCT, TCT TV, TDS, TSC, TV Cable of Rensselaer, TVC Cable, TVision, Tahlequah Cable TV, Tele-Media Company, The Community Agency, The Walt Disney Company, Three River, Trans-Video, Trenton TV Cable Company, Tri County Communications Cooperative, TriCounty Telecom, TrioTel Communications,  Inc., Troy Cablevision, Inc., TruVista, Tullahoma Utilities Board, Twin Lakes, Twin Valley, USA Communications, USA Communications/Shellsburg, IA, Union Telephone Company, United Communications - TN, United Communications Association INC, United Communications/Turtle Mountain Communications, United Services, VNET Fiber, VTX1, VTel, Valley TeleCom Group, Valley Telecommunications, Valparaiso Broadband, ValuNet Fiber, Van Horne Cablevision, Vast Broadband, Venture Communications Cooperative, Inc., Venus Telephone Corp, Verizon FiOS, Vernon Communications, Vicksburg Video, Vision Communications, Viya St Croix, Viya St Thomas-St John, VolFirst / BLTV, Volcano Vision, Inc., Vyve Broadband, WBI, WOW!, WTC, WTC Communications, Inc., Wabash Communications Coop, Wabash Mutual Telephone, Waitsfield Cable, Walnut Communications, Wave Broadband, Waverly Communications Utility, Webster-Calhoun Cooperative Telephone Association, Wellman Cooperative Telephone Association, WesTel Systems, West Alabama TV Cable, West Carolina Communications, West Central Telephone Association, West River Cooperative Telephone Company, Western Iowa Networks, Wheat State Telephone, Whidbey Telecom, White County Cable TV, Wiatel, Wiktel, Wilkes Communications, Inc./RiverStreet Networks, Wilson Communications, Windomnet/SMBS, Windstream, Windstream Kinetic TV, Winnebago Cooperative Telecom Association, Wyandotte Cable, XIT Communications, Yadtel Telecom, Yelcot Communications, YouTube TV, Zito Media, commZoom, enTouch, myEVTV.com, yondoo.

  12. What if my TV provider is not listed?

    We are continually adding new cable, satellite, and other TV providers. To view participating TV providers available in your area, and to link your TV provider account, visit ABC.com, or the ABC mobile, tablet, and TV streaming apps and select any episode with the Lock symbol, VERIFY TO WATCH label or the LIVE section. If your TV provider is not listed, don't worry; we're working hard to add more providers in the near future, and you can still watch hundreds of full episodes without linking a TV provider account.

Video Playback Issue
  1. Why is video playback stalling, choppy, or not playing?

    Video delivery may be disrupted due to internet provider network congestion, poor Internet connections, or when too many Internet connected devices are connected to the same network at the same time.

    Please try one or all of the following:

    1. Confirm that your computer or device meets our minimum system requirements.
    2. Check your internet download speed. Internet download speeds should be 1.5 Mbps or faster. Your Wi-Fi or mobile signal indicator does not correlate to your download speed. There are a number of websites where you can conduct a free "internet speed test"; please search the web for the best option for your device.
    3. Refresh your browser or close the ABC app and try again.
    4. Rewind back several minutes in the program you're streaming.
    5. Close other applications that may be open at the same time, which can drain memory or processing power.
    6. Disconnect other Internet (e.g. Wi-Fi) connected devices on your network that may be connected at the same time.
    7. Restart your device and try again.
    8. If none of the suggestions above solved your problem, please contact us via our online feedback form located at http://abc.go.com/feedback.
  2. Why do I need to enable Javascript to stream content through my web browser? ? How do I do this?

    ABC.com uses JavaScript to improve your viewing experience. JavaScript allow us to give you a more robust user interface, which is a fancy way of saying it makes things easier and better when it comes to the way you interact with ABC content and  features.

    How to Enable JavaScript – Instructions depending on your browser:

    Google Chrome:

    1. Go to the Chrome menu and select Preferences.

    2. Select the tab Under the Hood.

    3. Under Privacy, click Content Settings.

    4. Select the JavaScript tab and choose the option Allow all sites to run JavaScript.

    5. Close the window.

    6. Refresh your browser.

    Google Chrome for Android:

    1. Tap the icon of 3 stacked filled squares to the right of the address bar (the Customize and Control button), or press Menu key on your Android device.

    2. Select Settings from the drop-down menu.

    3. Scroll to the bottom of the Settings screen and tap the Content settings.

    4. Check Enable JavaScript to turn on JavaScript.

    5. Refresh your browser.

    Google Chrome for iOS:

    1. Tap the icon of 3 stacked horizontal lines to the right of the address bar, then select Settings from the drop-down menu.

    2. Scroll the to the bottom of the Settings screen and tap Content settings.

    3. Check Enable JavaScript to turn on JavaScript.

    4. Refresh your browser.


    Mozilla Firefox:

    1. Click the Tools drop-down menu and select Options.

    2. Select the Content section from the options at the top of the pop-up.

    3. Check the boxes next to Block pop-up windows, Load images automatically, and Enable JavaScript.

    4. Click OK.

    5. Refresh your browser.

    ​Microsoft Internet Explorer:

    1. Select Tools from the top menu.

    2. Choose Internet Options.

    3. Click on the Security tab.

    4. Click on Custom Level.

    5. Scroll down until you see the section labeled Scripting.

    6. Under Active Scripting, select Enable and click OK.

    7. Refresh your browser.

    Microsoft Edge:

    1. Click on Start, type Edit Group Policy and select it.

    2. Expand the User Configuration -> Administrative Templates -> Windows Components folder.

    3. Expand the Microsoft Edge folder

    4. Double-click Allows You to Run Scripts, like JavaScript.

    5. Choose Enable and click OK to confirm.

    6. Refresh your browser.


    Apple Safari:

    1. Click the Safari menu on your browser's toolbar.

    2. Choose Preferences.

    3. Choose Security.

    4. Select the checkbox next to Enable JavaScript.

    5. Refresh your browser.

    Apple Safari for iOS:

    1. Tap the Settings icon on your home screen.

    2. Scroll down the Settings screen and tap on Safari.

    3. Tap on Advanced.

    4. Tap the JavaScript toggle to turn on JavaScript.

    5. Refresh your browser.

  3. Why do I have to accept cookies to stream content through my web browser? How do I do this?

    We use cookies to tell you what's new since your last visit and to store your login info so that you don't have to enter it every time you visit. You may have to access your browser's settings to enable cookies.

    How to Enable Cookies – Instructions depending on your browser:

    Google Chrome:

    1. Click the Tools menu, or click the icon of 3 stacked horizontal lines to the right of the address bar (the Customize and Control button).

    2. Click Settings.

    3. A search bar will be displayed; search for the Cookies setting.

    4. When search results are displayed, navigate to and click Content Settings.

    5. Click the Cookies link.

    6. Choose your Cookies settings; enable all Cookies settings.

    7. Close the Settings tab.

    8. Refresh your browser.

    Microsoft Internet Explorer:

    1. Click Start > Control Panel.

    2. Click Network > Internet.

    3. Click the Internet Options icon.

    4. Select the Privacy tab.

    5. Click Advanced.

    6. Select Override Automatic Cookie Handling under the Cookies section.

    7. Select Accept or Prompt option under First-party Cookies.

    8. Select the Accept or Prompt option under Third-Party Cookies (If you select the Prompt option, you'll be asked for approval every time a website attempts to send you a cookie.)

    9. In the Internet Options window, click OK to exit.

    10. Refresh your browser.

    Microsoft Edge:

    1. Click on the More actions button on the toolbar, and select Settings.

    2. A search bar will be displayed; search for View Advanced Settings.

    3. When search results are displayed, navigate to and click View Advanced Settings.

    4. Under Cookies section, select to either Don't Block Cookies (default) or Block Only Third Party Cookies.

    5. Refresh your browser.

    Mozilla Firefox:

    1. Click the menu button, and choose Preferences.

    2. Click the Privacy & Security panel, and go to the History section.

    3. In the drop-down menu, Firefox will automatically select Use Custom Settings for History.

    4. Check the box next to Accept Cookies from Websites to enable cookies.

    5. Click OK.

    6. Refresh your browser.


    Apple Safari:

    1. Select Safari in the menu bar.

    2. Select Preferences.

    3. Click Privacy in the top panel.

    4. Under Cookies and Website Data, uncheck Block All Cookies. (You may manage the sites that accept cookies by clicking Manage Website Data).

    5. Refresh your browser.

    Apple Safari for iOS:

    1. Tap the Settings icon on your home screen.
    2. Scroll down the Settings screen and tap on Safari.
    3. Tap the Block All Cookies toggle to turn on Cookies. (The Block All Cookies setting is turned OFF by default)
    4. Refresh your browser.
Full Episode Viewing
  1. How do I watch the newest full episodes?

    New episodes are typically added the day after they air on TV. Access to the most recently aired full episodes may require verifying your participating TV provider account. The locked episode for many shows will become available to watch without linking a participating TV provider account 8 days after the episode first airs on TV.

    If you have already verified your participating TV provider, all episodes are unlocked to view, and streaming will begin playing back in your web browser, mobile, tablet, or TV streaming device.

  2. Where can I watch full episodes if I don't have a participating TV provider account?

    If you don't have a subscription with a participating TV provider, or if you have not yet verified your participating TV provider, full episodes that are older than 8 days are often available without a TV provider. episodes can be found on the homepage of ABC.com, the home screens of the ABC apps, and in the shows section.

    Many new episodes are also available for purchase on download services such as iTunes, Amazon Instant Video, or with a streaming subscription to Hulu.

  3. If I have a participating TV provider in my area and can access the live stream, can I always view the latest episode on demand?

    Geographic restrictions may apply. In some cases, your participating TV provider may not support all on-demand features even though you can access the live stream.

Live Streaming
  1. Where is the live stream available?

    The ABC live stream for your local station is determined by your physical location. You must verify your participating TV provider, and access the ABC live stream within each available station's local viewing area. Although it's currently available in select U.S. cities, we are working to make it available to all of our viewers. Program substitutions may apply

    The ABC live stream is currently available in the following markets: Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco with a participating TV provider. Customers with a DirecTV subscription in the following markets will also be able to watch the ABC live stream: Albuquerque, Boston, Ft. Smith/Fayetteville, Jackson (Mississippi), Kansas City, Milwaukee, Monterey-Salinas, Oklahoma City, Omaha, Pittsburgh, Portland-Auburn (Maine), Savannah and West Palm Beach.

  2. Why isn't live streaming available in my location?

    The live stream may not be available in your geographic area yet, or your TV provider does not participate in live streaming ABC. We're working hard to add more geographic areas and more participating TV providers in the near future.

  3. If I have a participating TV provider at home, but travel to another place, can I always view the live stream?

    Geographic restrictions may apply. TV providers and live streaming vary by location. In some cases, your participating TV provider may not be available in your destination. Or the local station in your area is not yet included in the live stream.

  4. Why doesn't the live stream match what's on my live TV broadcast?

    The content programming in the ABC live stream may differ from what's on your TV screen. Program substitutions may apply.

  5. I can verify to watch full episodes with my participating TV provider, but I can't view the live stream.

    The ABC live stream is currently only available in select geographic areas with more on the way.

Player Features
  1. How do I Continue Watching an episode from where I left off?
    You can always start episodes, movies, and specials from where you left off as long as they remain available to stream. If you're on the same computer and internet browser you started watching on, or on any computer where you've signed into your ABC account, there are a few ways to resume from where you left off:

    From the homepage of ABC.com:

    1. Navigate to ABC.com

    2. Scroll down to the Continue Watching section.

    3. Here you can find the last 10 episodes, movies, and specials that you haven't finished watching.

    From your Account page:

    1. Navigate to the Account page via the top navigation.

    2. Under Continue Watching, you can find the last 10 episodes, movies, and specials that you haven't finished watching.

    From the specific show's homepage:

    1. Navigate to the specific show homepage, like http://abc.go.com/shows/the-good-doctor

    2. Scroll down to episode list or click on the episodes tab at the top of the page.

    3. All available episodes will be listed.

    4. Navigate to any episode that you have not finished watching, and continue where you left off.

  2. I can't find the episode that I was watching anymore.

    The episode or program may have expired and is no longer available on ABC.com, or on the ABC mobile & TV streaming apps. 

  3. How do I clear my viewing history?

    If you would like to remove your viewing history, including all episodes, movies, and specials from your Continue Watching, please follow these steps:


    From the homepage of ABC.com:

    1. Navigate to ABC.com

    2. Scroll down to the Continue Watching section.

    3. Here you can find the last 10 episodes, movies, and specials that you haven't finished watching.

    4. Click on CLEAR ALL to clear your viewing history.

    From your Account page:

    1. Navigate to the Account page via the top navigation.

    2. Under Continue Watching, you can find the last 10 episodes, movies, and specials that you haven't finished watching.

    3. Click on CLEAR ALL to clear your viewing history.

  4. How can I watch videos in full screen with my web browser?
    For Web:
    1. To enter into full screen mode, move your mouse over the video player window.

    2. When the player controls appear, click the icon of four arrows in the bottom right to expand the player to full screen.

    3. When in full screen mode, you can exit by clicking the icon again.

    4. Another way to get out of full screen mode is to hit the ESC key on your computer keyboard.

Content Questions
  1. Can I watch content on ABC.com and the ABC app if I'm outside the U.S?

    ABC.com and the ABC mobile & TV streaming app content is only available if you're physically located within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

  2. Why am I getting an "Out of the Country" error message?

    Video on ABC.com, and the ABC apps on mobile, tablet, and TV streaming devices are only available if you're physically located within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands). You may not access ABC.com, or the ABC apps via an anonymous proxy IP address.

    If you believe that you're incorrectly getting an "Out of the Country" message, please submit Feedback.

  3. I can't find the episode that I was watching anymore.

    The episode or program may have expired and is no longer available on ABC.com, or on the ABC mobile & TV streaming apps. If it has expired, we unfortunately no longer have the rights to distribute it online.

  4. How can I find the ABC programming TV schedule?
    The ABC schedule can be found at http://abc.go.com/schedule. The content programming for your local ABC TV station and in the ABC live stream may differ from the schedule. Program substitutions may apply.

  5. Where do I send fan mail to my favorite ABC stars? And can I get autographed photos?

    All fan mail and requests for autographed photos are best sent directly to the show production companies. If your show is not listed, please send to:

    [Name of Show]
    P.O. Box 698
    Neenah, WI 54957-0698

    Please refer to the list below to find your favorite shows.

    20/20
    147 Columbus Ave.
    New York, NY 10023

    America's Funniest Home Videos
    P.O. Box 4333
    Hollywood, CA 90078

    The Bachelor/Bachelorette
    Next Entertainment / AND Syndicated
    10200 Riverside Dr. Suite 200
    Toluca Lake, CA 91602

    Betrayal
    1438 N. Gower Street, Box #70
    Los Angeles, CA 90028

    The Chew
    Chew Productions
    125 West End Avenue
    7th Floor
    New York, NY 10023

    Dancing With the Stars
    c/o CBS Television City
    7800 Beverly Blvd.
    Bungalow #1
    L.A., CA 90036

    General Hospital
    4151 Prospect Ave.
    TV Center
    Los Angeles, CA 90027

    Good Morning America
    147 Columbus Ave.
    New York, NY 10023

    Grey's Anatomy
    Production Office
    4151 Prospect Ave.
    Los Angeles, CA 90027

    Jimmy Kimmel Live
    6834 Hollywood Blvd.
    Hollywood, CA 90028

    The Middle
    411 N. Hollywood Way
    Bldg. 29R
    Burbank, CA 91505

    Modern Family
    10201 W. Pico Blvd.
    Bldg. 69
    Los Angeles, CA 90035

    Nightline/This Week
    1717 DeSales St. NW
    Washington, DC 20036

    Once Upon a Time
    Stage 49 Ltd.
    2400 Boundary Road
    Burnaby, BC V5M 3Z3
    Canada

    Scandal
    FTP Productions
    1438 Gower St, Box 85
    Hollywood, CA 90028

    Shark Tank
    Mark Burnett Productions
    3000 Olympic Blvd
    Santa Monica, CA 90404-5073

    The View
    320 West 66th St.
    New York, NY 10023

    What Would You Do?
    147 Columbus Ave.
    New York, NY 10023

    World News with Diane Sawyer
    47 West 66th St.
    New York, NY 10023

Mobile Apps
  1. Can I stream my device to my TV using Chromecast?

    Yes, Chromecast is currently supported on Apple iPhone, iPod, and iPad, and Android phone & tablet devices, as well as on Google Chrome web browser for Windows and Mac.

  2. Can I stream my iOS device to my Apple TV using AirPlay?

    Yes, AirPlay is currently supported on Apple iPhone, iPod, and iPad, and Safari web browser for Mac.

  3. Is the Apple Remote app for iOS compatible with the ABC app on AppleTV?

    Yes. To activate, follow the steps below:

    1. Download "Remote" application in the Apple App Store from your iOS device.

    2. Launch the Remote application.

    3. Turn on Home Sharing.

    4. Enter the Apple ID & password that you are currently using with your AppleTV.

    5. Once Home Sharing is enabled, the AppleTV icon will appear on your iOS device.

    6. Select the AppleTV icon.

    7. In the top right corner of your device, select the icon with 4 arrows.

    8. Your iOS device should now act as a remote for your AppleTV.

Search
  1. How do I search for shows?
    You can search for ABC shows, movies, & specials by:
    On ABC.com
    1. Clicking the Search icon (magnifying glass) in the top right of each page on ABC.com.

    2. Navigating directly to the ABC search page at http://search.abc.go.com/search.
  2. The show I searched for wasn't found.

    Please make sure that the show title you entered was correct. Not all ABC shows may be available on ABC.com, or the ABC mobile, tablet, and TV streaming apps. If the show you searched for wasn't found, we may not have the show available to watch, or you can check your search terms to make sure the spelling was correct.

My ABC Account
  1. What is an ABC Account?

    Creating an ABC Account gives you access to features & content on ABC.com, and the ABC mobile, tablet, and TV streaming apps.

    With an ABC Account:

    • Save your favorite shows and Continue Watching where you left off in your ABC My List.

    • A seamless cross-device experience; sign in to watch episodes & clips across all of your devices.

    • Enjoy access to one account that works across ESPN, Disney, Freeform, and ABC News

    • Become an ABC Insider and stay up to date on your favorite ABC shows..

    You can sign up for an ABC Account on ABC.com, or in the ABC mobile, tablet, and TV streaming apps.

    ABC Accounts are only available within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

  2. How do I log in & log out of my ABC Account?

    To Register for, or Login to your ABC Account:

    1. Go to the Account page via the top navigation.

    2. Click on SIGN UP or SIGN IN.

    3. Enter your account information, or create your ABC Account.

    To Sign Out of your ABC Account:

    1. Go to the Account page via the top navigation.

    2. Click on SIGN OUT.

    3. Confirm that your would like to Sign Out of your ABC Account.

    ABC accounts are not currently available on iOS, Android Mobile & Tablet, FireTV, AndroidTV or Roku.

    Check back for updates.

  3. Where can I use my ABC Account

    Your ABC Account can be used to login to ABC.com, and other Disney websites, apps, and TV streaming apps, like Disney.com, ESPN, Freeform, and ABCNews.

  4. Why can't I sign in to my ABC Account?

    If you're unable to sign in to your ABC Account, first try resetting your password. If you do not receive a password reset email, please check your spam folder. Otherwise, consider whether your ABC Account is registered to a different email address, Facebook account, or Google account, and try signing in again.

  5. How do I access my ABC Account details?

    To view or update your ABC Account details, please access the Account page on ABC.com at http://abc.go.com/account

  6. How do I access my ABC Account details?

    To change your ABC Account password, visit the sign-in page and click "Forgot Password?". You should then receive an email with a link to reset your password. If you do not receive a password reset email, please check your spam folder. Otherwise, consider whether your ABC Account is registered to a different email address, Facebook account, or Google account, and try signing in again.

  7. How do I change the email address associated with my ABC Account?

    At this time, users may not change the email address associated with their ABC Account. If you wish to use a different email address, please create a new ABC Account.

  8. What is My List?

    My List provides you with an easy way to keep track of your favorite shows, along with quick access to Continue Watching where you left off. Simply select one of your favorite shows, add it to My List, and the series will be saved under the My List section of your home screen on ABC.com, iOS, tvOS, and Roku devices.

    Sign up for an ABC Account to make the most of your My List on ABC.com. Sync your shows, and Continue Watching across Mac or PC.

  9. How do I add or remove a show to My List?

    To add or remove a show from your My List:

    1. Navigate to the show's detail screen

    2. Select / unselect the check mark in the upper right corner of the show page.

    3. If selecting the check mark, the show will be added to your My List.

    4. Unselecting the check mark will remove the show from your My List.

    5. Once this action is completed, a message will appear confirming the show has been removed from My List, and it will not be automatically added again in the future. 

  10. Why did a show automatically appear in My List?

    After watching three or more episodes of particular show, that show will be automatically added to your My List.

  11. How do I Continue Watching an episode from where I left off?

    You can always start episodes, movies, and specials from where you left off. If you're on the same computer and internet browser you started watching on, or on any computer where you've signed into your ABC Account, there are a few ways to resume from where you left off:

    From the homepage of ABC.com:

    1. Navigate to ABC.com

    2. Scroll down to the Continue Watching section.

    3. Here you can find the last 10 episodes, movies, and specials that you haven't finished watching.

    From your Account page:

    1. Navigate to the Account page via the top navigation.

    2. Under Continue Watching, you can find the last 10 episodes, movies, and specials that you haven't finished watching.

    From the specific show's homepage:

    1. Navigate to the specific show homepage, like http://abc.go.com/shows/the-good-doctor

    2. Scroll down to episode list.

    3. All episodes that you have in progress will display a partially-completed progress bar.

    4. Navigate to any episode that you have not finished watching, and continue where you left off.

    From the episodes tab on the show's homepage:

    1. Navigate to the specific show homepage, like http://abc.go.com/shows/the-good-doctor

    2. Click on the episodes tab at the top of the page, under the show's title.

    3. All available episodes will be listed.

    4. All episodes that you have in progress will display a partially-completed progress bar.

    5. Navigate to any episode that you have not finished watching, and continue where you left off.

ABC News App
  1. What is the ABC News app?

    The ABC News app is your one-stop shop for all the ABC News shows*. With the app, you can view full episodes of the ABC News Shows on your smartphones, tablets, over-the-top devices. It puts access to the network right into your hands - at home or on-the-go.

    Where can I download the ABC News app?

    • On supported Apple devices by downloading the ABC News app from the App Store 
    • On supported Android devices by downloading the ABC News app from the Google Play store

    *The most recently aired full episodes require a participating TV provider account. Show and episode availability are subject to change.

  2. What is the lock symbol?

    The lock symbol identifies which episodes require you to sign in with a participating TV provider. The locked episode for many shows will become available to watch without signing in with a participating TV provider 8 days after the episode first airs on TV.

  3. Is there an extra cost?

    The ABC News app are brought to you by your local station and participating TV providers at no additional cost. It's included in your TV subscription service. 

  4. When do new episodes get added?

    New episodes of our current on-air series are typically added the day after they air on TV. 

  5. Which mobile devices are supported? Are the apps free to download?

    The ABC News app is free to download and is available on the following mobile devices.

    Apple mobile devices with iOS 8.0 or above.

    Android devices:

    • Google Nexus 7" & 10"
    • Samsung Galaxy Tab 2 7" & 10.1"
    • Samsung Galaxy Note 8" & 10.1"
    • Download the ABC News app on the Amazon App store for Android or Google Play Store. Other tablets with Android 4.0+ may also work. 

    Android Phones:

    • Google (LG) Nexus 4
    • HTC One
    • Samsung Galaxy SII, SII, S4
    • Samsung Galaxy Note, Note 2

    Devices not supported:

    We do not support devices not listed and cannot guarantee that the ABC News app will work as intended on your device.

  6. Can I watch content on the ABC News app if I'm outside the U.S.?

    The ABC News app content is only available if you're physically located within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

  7. What is a TV provider?

    A TV provider is the company you pay in order to get your television service, like a cable company, a satellite company or a telco (also called a telecommunications company). 

    To view participating TV providers available in your area and sign in, select an episode with the "VERIFY TO WATCH" label.

    If your TV provider is not listed, don't worry. We're working hard to add more providers in the near future and you can still watch several episodes without signing in.

    If you have additional questions, please contact us via our support address: support@abcnews.zendesk.com

  8. Do I have to sign in every time I use the ABC News app?

    In most cases, there is no need to re-enter your verification credentials. Some TV providers may require you to re-verify your account after a pre-determined time period. And remember, you can access several full episodes and clips without signing in.

  9. What if I forgot or don't have a username and password?

    Please visit your participating TV provider's website to register for a username and password. Or give your participating TV provider a call for more information.

  10. What if my TV provider and Internet provider aren't the same? Which one do I use?

    You should use the username and password for your participating TV provider.

  11. Does ABC News access my participating TV provider account information?

    We do not access your username, password, email address, or any other information about your participating TV provider account.

  12. How do I watch the newest full episodes?

    To watch the newest episodes, sign in with your participating TV provider username and password. All you have to do is select your participating TV provider from the list, sign in with your username and password, and start watching.

    You can also watch several episodes without signing in. Check out "shows" from the menu for all available episodes.

  13. Where can I watch full episodes if I don't have a participating TV provider account?

    If you don't have a subscription with a participating TV provider, you can still see several recent episodes on the ABC News app. You only need to sign in to view the newest episodes for select on-air shows.  

    On-demand viewing through a set-top box provider is another way to catch up on recently aired episodes.

  14. Why am I getting an "Out of the country" error message?

    ABC News app content is only available if you're physically located within the U.S. or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

    Also, you will not be able to access the ABC News app via an anonymous proxy IP address. Contact support@abcnews.zendesk.com to submit a ticket if you're incorrectly getting an "Out of the Country" message.

  15. Is there a Customer Service number I can call?

    For questions and feedback related to ABC News shows: 1-818- 460-7477.

    For video playback and other technical issues: 1-855-997-4547

  16. Can I stream my iOS device to my Apple TV using AirPlay?

    Yes, AirPlay on Apple TV is currently supported.

  17. Is closed captioning available?

    Closed captioning is available for all video-on-demand (VOD) full episodes. Select the "CC" icon on the player controls to turn on or off closed captioning. 

    For any issues regarding closed captioning, the best way to contact us is to use our online form to submit a ticket. Alternatively, you can contact Han Kim, Disney ABC Digital Media, at digitalclosedcaptioning@abcsupport.zendesk.com. Please include "Closed Captioning" in the subject of your email. 

    You may also contact us by phone at 818-483-6537 or by mail at 2300 West Riverside Drive., Burbank, CA 91506. Please note that this is for closed captioning inquiries only.